1998 Volkswagen Polo CL from UK and Ireland - Comments

New power steering pump at 4 weeks / 600 miles due to leak.

Electric window motor burned out at 3 months old due to poorly adjusted regulator mechanism at factory.

Drivers seat adjuster ratchet at 18 months old.

Passenger side electric mirror adjuster has been erratic from day one.

Huge appetite for oil from new which has not improved. Uses about a litre (max to min on the dipstick) every 1,000-1,200 miles.

Glove compartment sometimes pops open over bumps.

Front shocks leaking by 33,000 miles.

Glowplugs started to fail at 45,000 miles.

Cold start/fast idle mechanism stopped working at 52,000 miles.

More squeaks and rattles inside than my previous Fiesta had at a similar age/mileage.

Corrosion starting to bubble through on offside rear wheel arch. Car has never been in an accident and has been cleaned and polished regularly. VW not interested as car is out of warranty and the last two services were not done by a VW dealer.

Bought on the promise of engineering excellence and superior build quality. Both have proven untrue. The car has never run late for a service, has never been driven hard and has been cleaned and had all fluid levels checked religiously. Despite this it has had numerous failures and to cap it all, is showing signs of corrosion at just 6 and a half years old. VW are not willing to help because we chose not to pay through the nose for an "official" dealer service the last two times, and had a trusted independent do the work for half as much.

A nice, easy little car to drive in most respects. The diesel engine is predictably slow, but good low down torque means it rarely feels gutless. It's very economical too, averaging 55 mpg, but we have seen 60 on one long run. All controls are very light and easy too. It's not fun to drive like a lot of small cars are, but it does feel quite "grown up". Build quality is disappointingly "tinny" for a German car and, it has to be said, the car is not proving any more durable or reliable than our previous Fiesta. The price premium we paid when new makes this very disappointing.

If the review sounds negative, it's not meant to be. In terms of running costs, practicality and ease of use the Polo has been superb, and the styling has taken on some of those classic VW classless and timeless attributes. I just wouldn't pay extra for a VW badge any more when on the evidence of this car, it is not justified in terms of quality or engineering.

I think Polos are made in Spain along with Seat Ibizas etc, which explains the poor build. VW in general are over rated, and losing loads of customers because of their attitude and unreliability of their cars gone.

I am not disputing the other problems, but the dealer is actually in the right about the corrosion issue if servicing was not done at a main agent.

Most manufacturers are not too clear about this. Basically it seems to be a ploy to bully customers into expensive main dealer service to retain the anti-corrosion warranty.

While they are definitely over-rated, quality is definitely superior to other cars in its class like the Peugeot 106, Saxos etc.

I have owned a vw polo 1.4L for two years and it has been completely trouble free, covering just over 20,000 miles. It is a shame that you have had such a bad experience with your car. As mine was a three door, the arrival of our first baby has prompted me to buy a five door polo, which I hope will serve me as well as my last one.

I had similar problems with the power steering pump and the electric window mechanism.

Basically the entire window mechanism had to be replaced (motor, frame and supports) as the initial fault snowballed and caused everything to fail. I ended up driving round for a couple of weeks with a wooden pole inside the door - much more reliable than the VW set-up! After having replaced everything the window still didn't work and given the constant fluid problems (also constant loss of engine coolant, which coloured surrounding parts of the engine with a friendly pink colour) I sold the car before it dented my wallet any more.

Bought a Toyota which is identical to VW in all important respects - handling, solidity, comfort - and not a single hint of a problem since.

Ask my neighbour about VWs. He's just in the process of taking VW to court about his recently purchased Eos. Three faults on delivery, two more since, and the dealer has now admitted they simply cannot get the electric roof working properly, and it will have to be completely replaced. The car hasn't yet done 2,000 miles.

Quality, my backside!