Comments: 1-15, 16-19
The day I collected my 2006 BRAND NEW INOKOM MATRIX 1.6, the radio and internal lights were not working. Instead of having the car fixed before handing it to me, I had to take it to the service centre TWICE to get the SAME problem fixed.
The next day, central locking was not working, had to drive back to the centre again.
Requested to leave the car for the service centre to do full QC check, but service centre rejected it saying “nothing to check.”
Two days later, the brake lights couldn't go off, and again, had to get it fixed.
Does INOKOM not do any QC test before the car is taken out?
Usually QC problems are due to human errors -meaning there is QC check, but that particular inspector who check the work is not doing the work correctly. It also mean other matrixs may not have the same set of problems.The car company should fix all these without cost and send a big apology to the buyer-this is just basic customer service courtesy
My sympathies. Not all cars that come out from production line will have problems. It is rather unfortunate that you are the one. Anyway, as a responsible manufacturer, or rather since your car is new and under the limited warranty, you should be able to get it fixed without any costs. Considering the price you paid for the product, I would believe that you had got your moneys worth if it was compared to another of our local makes.
The first batch of Inokom Matrix 2 yrs back was pretty good. High % of parts still import from quality vendor. but not too sure about now. I got mine in October 2 years back. No problem at all, except the wheel alignment was not done properly.
I bought the Matrix (Inokom) on 21th Jan, 2006.
Overall, everything is OK despite the rear passenger seat having problems. It has to be shut strongly in order to close the door properly.
According to the technician, we`re considered lucky as lots of Matrix via locally assembled are having problems (major) ---- such as engine having problems.. etc.
Back to our car door -- possibility could be the mounting of the door is not in alignment. Till today we still have to shut the car door twice sometimes.
Comments - Is a comfortable car for family use.
Not much problem except with the central locking system - has failed twice and replaced free of charge. Still a good car for small family.
I am thinking of buying a Matrix as the price has dropped drastically. May be Matrix has changed hand from Hyundai to Inokom and it looks like the quality has also dropped. It appears that QC is lacking too.
Received my Inokom Matrix 1.6 GLA in March 2007. Love the designed, that's the reason why I purchased it in the first place. But sad to say the Q C was poor. Mine came with a faulty central locking and a faulty auto cruise. It took more than 3 weeks just to replace the faulty parts. Sime Darby Motors S/B should be tackling this problem immediately if they are serious into becoming a big player in our local automobile industries.
Watch out the top part of the headlights chrome. They will blister or crack in no time. Even the imported models have these defects. I have complained to the service centre, but still no response after so many weeks. Matrix owners watch out, it is product defects. Inokom should do a recall and replacement. Fuel consumption poor for the auto model.
It's OK, but brake drum are rusted. Cost for service also very high. Accessories also very difficult to find.
Want have Inokom Matrix, but still worried with engine condition, spare part and QC problem... plz advise.
I bought the Matrix (Inokom) on 19/6/07.
1st the accessories giving me problems such the sensor (reverse) and the alarm lock in 3 days used the car. I still take it is only minor even though I felt very sad.
While my husband drove to KL on 27/7/07 the temperature goes very high make him to stop the car. The miles of the car only 2000km.Everything check and its already gone for 1st service.
So... where is the quality? The car can be have major problem with the egnine just after used only 1 mth+?
I' bought my matrix 1.6 GLA on 1st June 2007. There were no problem to me and very comfortable to my family for five. Fuel consumption are very good on Highway which I make a cuti cuti malaysia last school holiday, from JB - Penang- Seremban-PD-Malacca-Desaru - JB, the cost of petrols were RM320 for 1,800 km++. Speeds must consistants at 110 - 120 kph. Best for small family and Long Distance travellers!
Been using my light chardonnay inokom matrix 1.6 GLA since July 05. reaching 70k mileage. time to change the belting. Quite happy with it. very comfortable car indeed. great for long distance travelling. power???well it's a family car anyway;-). manage to constantly get 600km+ for rm100 full tank of petrol.60%town 40%highway. most of the time using BHP sometimes primax3. engine oil castrol gtx, added tufoil engine treatment each service interval. no major problem so far. faulty autocruise been fixed earlier on.
I bought my Inokom Matrix 1.6 Auto in Dec 2005. Currently am having problems with wheel alignment. Anybody can recommend a good service center that does wheel alignment and balancing in PJ area? Thanks.
I bought my Matrix 1.6 back in Feb 2007. The auto cruise gave way at 21,000km. Believe this is common problem among the 'Matricians'. No warranty after 20,000 or 12 months. All owners got to watch out on their accessories as warranty period is shorter. And note Hyundai do not supply such pars. You got to get from other dealers. Very costly too. Probably have to live without it. All Matricians should have a get together to discuss.