Steering column
Warped front brake rotors.
Bad rattle in sun roof (Dealer had the car for a month and tried to give the car back with broken interior panels and they scratched the paint, interior was filthy with grease and dirt)
Fails to start sometimes.
Vanity Mirror lid broke.
Driving light indicator light quit.
PROS:
Good engine power.
Excellent gas mileage.
Room.
Long list of options.
CONS:
Cheap interior.
DEALER SERVICE!!!
Trans howls at low speed and has indecisive shifts.
DEALER SERVICE!!
Steering wanders and is tiring on a long trip (from constant corrections)
DEALER SERVICE!!
Headlights jiggle going over even small bumps in the road (looks cheap)
DEALER SERVICE!!
Front suspension rattles over bumps (I can hear it and feel it in the steering and floor)
DEALER SERVICE!!
Interior startng to rattle (sounds cheap)
DEALER SERVICE!!
Engine starting to idle rough.
DEALER SERVICE!!
I have been buying GM vehicles for over 40 years. Late 70's thru early 90's they were terrible. (as most American vehicles were) This one is better, but has a long way to go. I have bought several Japanese cars and they have been better all around. I want to buy American, but I will not support inferior products for the sake of patriotism...
Dealers are arrogant inept, and condescending!!!
"I have been buying GM vehicles for over 40 years. Late 70's thru early 90's they were terrible. (as most American vehicles were) This one is better, but has a long way to go. I have bought several Japanese cars and they have been better all around. I want to buy American, but I will not support inferior products for the sake of patriotism..."
I gave up on that! I buy what I think it best, it's my money.
"Dealers are arrogant inept, and condescending!!!" Yeah, just like Dodge. That's why I'm going Japanese.
Remember, the Japanese dealers that you appear to be praising function with AMERICAN salesmen/women.
The typical American that depicted a lousy personification at the prior GM dealership will be no different than the latter type at the Japanese dealership.
The only real difference between the two dealerships is you will not be able to haggle a penny off the price at the so-called Japanese dealership.
The latter use the pseudo-statement "we uphold the honor policy..."
In truth: What car dealer has any honor?
I think the fault with service starts with the corporate policy from the manufacturer. I have also had horrible customer service with a Chevrolet dealership. I have gone higher up and the results were not any better.
I don't think it is true of all American cars, however, as I have had excellent service at a Ford dealer.
Maybe dealerships selling the "foreign" cars just have a corporate philosophy that emphasizes customer service. Maybe corporate sets high standards for their dealerships.
GM needs to emphasize customer service and enforce it with their dealers.
Anne
My wife and I have the pleasure of owning an 04 Malibu. Strangely, we've had all the same issues as you have... and then some. Ours will stall in traffic, stumble, and surge while it's idling in the driveway before we even take it out on the road. The throttle has stuck on a few occasions (nothing like having the car accelerating for no reason), which isn't because of a mechanical issue - the car is drive by wire so throttle control is all electronic.
The dealers as a general rule are inept, condescending, rude, and have no qualms with saying that I am crazy and imagining that all of this is going on. We've only found ONE Chevy dealer where this wasn't the case. Unfortunately, they are over an hour away. Good customer service should be the rule and not the exception.
Right now, my wife and I are shopping to replace this car. It's safe to say that Chevrolet is NOT on our shopping list, if only because of the dealers. I can live with a product that has problems as long as there is good support and people who make bringing the car in for service a pleasant experience. Unfortunately, that isn't the case with Chevrolet.
Your story is yet another example of why a warranty, no matter how long, is no substitute for quality.
At the VERY least, most warranty repairs will not give you a rental car, so you are stuck renting one yourself unless you have another car handy.
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