2000 Volkswagen Golf GLS 1.8T
Summary:
Negative because it is defective, dealer can't fix the problem and VW is unwilling to provide help
Faults:
Car made a weird noise from the first day I owned it. Dealer immediately acknowledged a defect. They replaced the same part twice but the problems have not been fixed.
General Comments:
Besides being annoyed at having to deal with a defect in a new car and the repeated trips to the dealership, I am particularly upset about VW's customer service department. Written requests for help on what to do next have been ignored. When I called I encountered several unfriendly reps. A supervisor even told me that it is not part of her job description to accommodate customers!
Would you buy another car from this manufacturer? No
Review Date: 21st September, 2000
12th May 2002, 00:10
I have also had problems with weird noises and vibration while the car is idling, as if it were going to die, VW customer service reps can be rude and tell you whatever you want to hear to get you off their phone!
24th Jan 2003, 05:32
Similar problems here in Singapore with VW cars and their dealers. If we don't do something about this level of shoddy service, these car salesmen will continue conning us. Here is a small bit we can do to combat this. Report your smallest problems to the dealers via email and copy VW in Germany. Hopefully if this is done often enough, bad dealers will be pulled up or even have their franchises yanked.
Secondly, don't buy everything the dealer says. He has to fund his multi million dollar car showroom and every time your car goes in, he will try his hardest to bill you atleast 200USD.
Get a second opinion from the Automobile Association in your country regarding any part the dealer may want you to change.
If you feel conned like I do, go the CASE or the equivalent authority in your country.
Lets not put up with bad attitudes after they take our 15-20000 USD.
4th Mar 2001, 14:38
Well, in Portugal, the situation is pretty much the same, with VW clients...
Shame on VW!!!!!!