Faults:
Brand new vehicle, faulty since day one, main fault is that it pulls to the left very badly. It will pull from the fast lane of a motorway into the hard shoulder within a matter of seconds.
It failed a standard MOT inspection carried out by the Vehicle Inspectorate within the first few months.
Faulty speedo, permanently stuck at 120 mph although it hadn't been moving when this happened.
All the above faults have been confirmed by a qualified independent engineer.
It also has a faulty fuel gauge, the battery went flat from new within a matter of months.
General Comments:
The selling dealership has done absolutely everything to avoid taking their legal responsibility in this case, they have tried and FAILED to fix the vehicle on 5 separate occasions.
In fact Chrysler have acted in a manner in which they are backing the lies of the dealer, probably because it is one of their biggest dealers in London.
This particular Chrysler/Jeep vehicle and almost every other vehicle manufactured by them has suffered from a vast number of quality/design/build defects in the US for many years now.
Chrysler have been renowned for their very poor quality/after sales service for ages in the States, but as they are relatively new to the UK not many sources of information are available for counsumers to make an informed choice about these vehicles.
My advice, be careful, be very careful. Voyager came up very badly in Top Gear JD Power survey, and has received very bad ENCAP ratings. Incidently, the new PT Cruiser has also suffered from bad press in it's first few months of release.
It seems that Chrysler are heading towards building the very same bad reputation as they have in the US.
23rd Jan 2001, 03:50
Re Voyager LE
I purchased a 2.0 Voyager LE from new Dec 1998. My first impressions were that the car had great road presence and some innovative design features.
First year: Only covered 6k miles, but despite the expensive servicing costs, happy motoring.
Second year: 6k again, but with two complete handbrake failures, one of which happened whilst parking 50M from a cliff edge in north Devon, not good when you have a wife and four young children in the car.
On both occasions, the dealer told me they were too busy to look at the car within the next seven days, and that I should bring the vehicle to them. When Chrysler UK were contacted, the dealer sprung to life and rectified the fault within 24 hours.
This year: My Voyager is currently with the dealer having a new instrument panel as the original one froze, and left me with nothing. And surprise surprise, when I phoned the dealer, we are fully booked with services, so we can't look at your faulty car for two weeks.
My first and last Voyager.
Doug Cox
doug_cox@westlb.com