2000 Ford Puma Lux 1.7 petrol from UK and Ireland
Car handles/goes well, but is very poor quality and dealer service is very poor
It has the worst paint finish I have come across on a car, it has orange peel paint all across the bottom of all the wings.
Gear box needed replacing after 3000 miles, this is not a one off case, I know of five other Puma owners who have had to have their gearbox replaced/overhauled within 10,000 miles.
The dealer service is totally rubbish, once they have given you the car they don't want to know. Also the customer compliants department at Ford known as CAC (Customer Assistance Centre), is totally unprofessional, they only specialise in fobbing you off. CAC is a very good acronym for it.
One little fact Ford does not want you to know about, is that last year they recalled more cars than they sold. So if you are thinking about getting a Ford, forget about any chance of quality.
Don't buy one if you value your money.
Would you buy another car from this manufacturer? No
Review Date: 25th July, 2000
4th Jan 2001, 08:30
Interesting fact. Bear in mind the recalls of the Firestone tyres and cruise control problems.
11th Jul 2001, 08:10
I bought mine as an import from Germany, and the money I saved paid for an extended 4 year warranty with plenty left over (cost about 350 UKP). The warranty turns out to be better than the actual Ford warranty, which does not cover things such as catalyst/etc.
Worth bearing in mind for anyone considering an import vs. UK model.
(No difference in spec before you ask!)
16th Oct 2002, 18:44
Thanks to all the other reviewers, I thought that it was just me that was unimpressed with the paint work on the Puma. Stone chips are a nightmare, orange peel on lower sills (both sides).Very disappointed as I had saved for two years to buy my dream car. Also don't expect a lot of help from your dealer.