The brakes on this car are gone and need to be replaced at 13000 miles. Infiniti of USA on their consumer line admitted they are getting many complaints, but have done nothing about this. The dealer tried to tell me that this is normal. I don't know about you, but I doubt you would think new brakes at 13000 is normal.
The car handles well and is solid. The overall performance is exceptional. The brakes work well, but lets face it, replacing them at 13000 miles is not acceptable. Infiniti sells their products on service and reliability. This seems to be well off of the mark they have set for themselves. This will be the last Infiniti we buy. Too bad the car itself had some good points, but as always service counts first.
Infiniti has decided to cover the cost of all brake repair up to 3 years or 36K miles, gratis.
If you're dissing all Infiniti's now and forever for this fairly minor issue I don't know what car you'll buy next as any other nameplate will have some glitch which may be much more serious! Good luck!
True enough. Infiniti has admitted the error and are replacing the brakes if warranted. To those who experienced and paid for such problems, you are eligible for reimbursement.
Infiniti is really the first Automobile manufacturer that stands up and admits when they have done something wrong. Before the government gets involve, Infiniti is telling me that they are going to replace the defective part, or as Infiniti calls it a Campaign Recall. Could be worse, remember the Acura NSX tire debacle when the car first came out. Keep in mind, the more you spend on the car, the more expensive it will be to maintain!
Infiniti will only replace the brakes up to 36,000 miles.
Is unacceptable. Replacing brakes every 10 or 11,000 miles is unacceptable. Infiniti needs to stand by its mistake and replace them for the life of the car. Last Infiniti for me.
Replacing brakes for the life of the car is silly for any manufacturer to do. that's like saying they will put gas in your car for the life of it, or fix every problem with the car for life. Front brake pads should not wear out on a vehicle as specially a new vehicle no earlier than 55,000 miles, my sister had a new Dodge van I changed the pads on the front and 60,000. So yes your breaks wore way faster than they should have, and Infiniti won't change them yes they R wrong, but who cares change them your self pads cost less than $30. It's just brake pads it would be different if your master cylinder went out or your ABS broke and they didn't want to fix it those things are major, but its just brake pads come on.
Replacing brakes are no big deal maybe to a few of you, but to me and many others, especially finding out it's a defect from infiniti is unacceptable! Infiniti has to fix what was causing the pre-mature failure of brakes. And I am not satisfied with just 36,000 miles since I am about to buy it used!
Wow, I can't believe how inane you folks are.
The original brake pads were too soft and wore too quickly for the weight of the car. Inifiniti has replaced these with different longer lasting pads for FREE.
You are buying a high performance car, your brakes should not be expected to last over 30,000 miles. It's $100 parts and labor every 30K miles. If you can't afford that, you certainly have no business buying this car.
If changing brakes is the only problem with this car, then I'm gonna buy one. Nuff said.
Check out my review on the 2003 Lincoln Aviator, then think if you should be complaining.
Our Volvo also had brake pads that wore out at 10,000 miles. The dealer told us they were softer so they would quieter. Supposedly most luxury minded people complain more about noise than they do about frequent replacements. We asked for and got longer life pads, and yes they were nosier, but that was fine with us.
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