2007 Mitsubishi Galant from North America
Mitsubishi abandons the customer after you drive off the lot
Windows spontaneously collapsed into door.
Mitsubishi has no customer service.
Dealers are slow to fix.
The Galant is barely an OK car, nothing great, definitely not worth the cost compared to other sedans in its class. But, where this company really loses is in customer service. They have limited hours, close early every day (says they are open until 4pm pacific, called 2 days in a row at 15 of 4pm Pacific and they already had their ‘we’re closed message on,’ thus leaving me stranded for another 18 hours).
When I had a case that needed their immediate attention, the case worker called me back 26 hours later (after I was promised they would reach out to me within 24 hours) and left a message. I called back with 30 minutes, only to get her voice mail and no further attempts on her part to reach me. Then the next day, no attempt until 3 hours into the work day, and I had to call to make contact.
When I did, my case simply needed Mitsubishi to step out and absorb $60 in cost for a rear window that spontaneously collapsed into the door, as there was no dealer within 1.5 hours of my house, so I could have a mechanic diagnose the problem, so the dealer could have the parts I needed when I made the hike to get it fixed, so I didn’t have to take 2 days off to get this fixed. They refused to step out, and said they would rather lose me as a customer.
The supervisor refused to get on the phone with me, guess I was no longer worth their time or effort. Now to make matters worse, the dealer has only one Mitsubishi mechanic, and he was off that week. So I have an open window for over a week now that is exposed to the elements and an easy target for theft. Way to go Mitsubishi, you really know what it takes to care for your customer after they buy your car.
I am counting down the days to the end of my lease, so I can drop this POS off and never have Mitsubishi in my life again.
BTW, a similar thing happened with my Subaru 2 years ago where I needed them to step out of their warranty ‘rules’ as I was in a tight spot like I am now with Mitsubishi, and they really served me well, gave me a loaner car for 3 days while the warranty work was happening, and gave me a certificate for a free oil change. Subaru has my loyalty, and is my first stop after this lease is over!
Would you buy another car from this manufacturer? No
Review Date: 8th October, 2010
Mitsubishi Galants are fine cars and very reliable. I have owned 3 and never had a major problem with any of them. Pop the door panel off and see what the problem is. You don't need an authorized "Mitsubishi" dealer to look at a window. Why expect something that isn't covered under warranty to be fixed for you for free?
You can't blame a car manufacturer for having bad customer service because of that certain dealership. You should instead pinpoint that specific dealership as being rude. Our local Mitsubishi dealership is amazing! They really took care of me when they fixed my torque converter on my 00 Galant. They didn't act rude towards me, and said if I had any problems, to come back ASAP. If you expect a dealership to fix a problem like what you had for free, then your best bet is to go with a BMW. Otherwise, that's on your hands.
Since you purchased the car new, if you are still under the bumper to bumper warranty, they have to fix it for free. That is what bumper to bumper means. I had a 90 Pontiac Grand Prix, and the stitches got loose from the head rest, and it was repaired for free, since it was still under the 3 year period.