I drive up to 1,200 miles a week, so I do not trust garages with servicing my vehicle.
My Kangoo 665D has a full service history, from a Volvo Garage. The service Log-book is stamped and up to date. In reality, only half the items that were supposed to be checked or changed have been done. Over several years now, I have discovered what I believe to be a common scam among franchised dealers. It works like this: the dealer contacts the owner and reminds them that a service is due on their vehicle. The dealer describes the service (eg "Full Service" or "Annual Service") and offers to do the work. The owner duly sends the car in and the price comes to equal or less than the expected price, plus extra work, if it is is necessary. The owner collects the car and carries on, content. BUT - what was actually done? I have now come across five separate examples of the owner thinking they were paying for an "Annual" or "Major" service, but only actually getting a standard minor service. Normally, the owner is charged slightly less than the price that they were expecting, so the owner is happy.
My advice is DO NOT PAY FOR THE SERVICE UNTIL THE DEALER HAS WRITTEN DOWN CLEARLY WHICH SERVICE WAS CARRIED OUT.
Think I'm being paranoid? why not check exactly what YOU have got written in your service books and receipts. I'll bet it starts you wondering... Me? well, I've got a Kangoo with 52,000 miles and an original air filter, (which should have been replaced at 40'000 miles) yet a full service history. Its service book doesn't say which service (major or minor) was carried out when. Does your dealer tell you? What come back do you have against garages that offer you one service, give you another, and charge you 'In Between'?. None. DON'T PAY the garage until they write down the full list of work carried out or give the service its proper 'title'. I have a growing pile of written evidence that the practise is wide-spread. The garage stands to double or triple their profitability. How about YOU?