2014 Volkswagen Caddy Runner petrol from Australia and New Zealand
Our dream car has turned into a nightmare. Do not trust VW and do not buy VW
While driving in the city of Brisbane making deliveries in it, the clutch completely gave way, going straight to the floor, making the car undrivable. This has happened at just approx. 13,500 km. There was no warning that anything was wrong with the clutch, as one would normally expect. The car had to be subsequently driven to a safer spot - approx 400 metres, and a strong burning smell was at this point noted, but not when the clutch went initially to the floor in the first place.
Upon examination, the clutch was shown to have extensive damage. However, there would surely have been some signs during normal driving that something was wrong with the clutch with this damage. It is the opinion of our mechanic, who examined the clutch independently, that this damage occurred during the 400 metres or so that the vehicle had to be driven to get it to a safer spot. VW Australia and the (QLD) dealership from which we bought it are stonewalling the issue, being extremely arrogant and unhelpful, and only keen to blame us - NO clutch riding took place with the 2 drivers who were driving it. Both drivers have no history whatsoever of clutch riding in their very long driving histories, but this is all VW is saying, placing full blame on us. We have lost income - milk was lost when the vehicle broke down - and deliveries could not be made for a week afterwards, until VW finally decided that we were in fact eligible for a courtesy vehicle - for 5 days.
Also, VW went against its own Customer Charter by refusing to tow the Caddy to our dealership of choice, instead insisting it had to go to the nearest dealership, leaving the driver to fend for himself many miles from home and with milk on board. No recompense is being offered.
Otherwise seemed to be going well.
Would you buy another car from this manufacturer? No
Review Date: 10th March, 2015