2nd Aug 2006, 13:52

Considering that VW Group vehicles are so expensive to build, you'd think they'd be a little more reliable. Guess not.

22nd Sep 2006, 14:41

My daughter has a 2002 1.2 3 cylinder polo which is suffering from intermittent starting problems and has been in the garage for almost a month. They claim to have replaced the timing chain, tensioner, crankshaft and camshaft sensors. The starting is still unpredictable. The exhaust light also shows ocasionally. We would appreciate any advice.

12th Jun 2007, 07:32

I Drive a 2003 Polo 1.6i with all the extra's - and in 80900km I have only experienced a slight squeak noise on the right hand side when driving over a bump or curb, but NOTHING else. the car is economical, nippy, always starts, nothing is rattling, cheap to service, dealers are everywhere, resale value is still acceptable.

I understand that some people have problems with their cars, but it should never suggest that the VW brand is bad.

I love my POLO.

3rd Nov 2007, 16:39

Polo 1.4 52 plate bought new, and only 13k miles, and has been regularly dealership serviced. Now (black) oil needs topping up a lot; recent noticeable increase in petrol consumption, and E.P.C. light (most common fault of this rogue 52 model) comes on almost every trip.

I'll check with Volkswagen, and expect to have to pay to correct their software fault etc.

Judging by other comments, the software fault is built into this model.

Why doesn't the manufacturer do the decent thing and recall them to fix the E.P.C.? Its because of this attitude, rather than the fault, that I won't buy or recommend Volkswagen again.

16th Feb 2008, 09:35

I purchased a new VW Polo 1.4 Twist in December 2004. The moment it was delvered to me, it had to be booked in for warranty work. Clearly there was no P.D.I. carried out (not properly anyway!) by the main dealer. It had to have all 4 headlights replaced, a new rear window (the heating element was clearly broken halfway across the window) and a new tailgate catch as it was almost impossible to close it. It is now on its third tailgate catch. Twice the rear washer nozzle has been replaced, and the windscreen washer bottle was split and leaked all the water onto the road. The anti-roll bar has broken (no kerbing of impact or pot holes)...the dealer tells me the ends just break off sometimes! Then loss of compression and a whole new cylinder head needed.

This has been my one and only new car and I thought I was buying a good quality basic car, not the cheapest, but well renowned for quality and reliability. I doubt I will ever buy a new car again and will definately never, ever buy a VW! Or any other German car or anything assembled in Spain! Clearly VW have relied on past reputation to sell these cars which no longer meet the standards expected. A great reputation is now being thrown away. Shame on VW!

Can anyone tell me how to install a light in the boot of the Polo? Of all the gadgets it has, and there is not even a light in the boot! I confess I did not check for that, but assumed that all cars of a certain standard would be fitted with a light. This was common even in the 50's.

1st Jul 2008, 03:12

I bought my new Polo 1.0 E in 2001. Its done 125,000 miles for me without a serious fault until now - a problem with the EGR valve the garage tell me. However the warning light on the dash has been on since 30,000 miles but my garage said to ignore it.

18th Dec 2008, 17:27

I bought VW Polo 4 years ago too - like you I said this is a car for at least 15 years. I have been repairing my car about 6 times. I can say just; "Thank you VW, you shagged me once but you won't shag me twice."

2nd Jul 2009, 07:34


I bought a VW Polo 2002 1.2 just under a year and a half ago. I have had it serviced regularly and generally looked after it. I have had no major issues with it up until recently. I had to change the oil twice in six months, which I thought was strange. On my way to work last week on a motorway, the engine just stopped, no warning lights, nothing. After having the car towed to my garage, I was told the timing chain had gone and the engine was destroyed. I paid €6500 for the car and now it's worth approx €200 for parts. I spoke to VW this morning and explained what happened. I was told this has never happened before. When I said I had read about similar instances happening to other owners, her response was that you never hear about the good things that happened with a VW. If anyone has had a similar experience or has any advice, please let me know. As this lady obviously isn't going to help.

23rd Sep 2009, 13:03

Bought the car 4 years ago from my brother who had it from new. Within 9 months of me using it twice a week, the power steering pump went and cost > £400 to fix. VW at least gave me a good will gesture of £150 due to the low mileage and the fact it was just out of warranty.

In the last 6 months the engine emissions light has come on intermittently, but ironically it seems to have increased my fuel economy while not causing an serious problems.

A week ago I was having front wishbones and bushes fitted at a VW approved garage, as I drove out of the garage, the car cut out as I was coming to a junction. The 5 miles back to my house, I felt like I wasn't driving my car, it felt sluggish, kept cutting out as I came to junctions and idling was erratic, constantly bouncing above and below normal idle.

The following day it would not start at all, despite checking just about everything I could access in the engine to see for any obvious problems. The break down service immediately said they could not fix it after me attempting to turn her over once, and towed me back to the garage it was previously in.

The garage have since diagnose 25 faults in the EMC and replace a number of sensors, but I have just been told that the engine will not turn over and it will be a case of a new engine, as the crankshaft or timing chain in the car probably has done untold damage to the pistons or valves. Stripping it down to find out what the actual problem is will cost more than the cost of a new engine £800 - £1400 plus £500 fitting. My car was only worth £2000 - £2500 before this happened, and it's most likely that I'm now going to be paying a similar amount for a new engine.

I've been told that this is quite a common problem from several mechanics, and very few will accept responsibility of fitting the new engine as it is likely that this instance could happen again.

The 3 cylinder engine in the 1.2 does appear to have timing chain problems, largely due to poor design and poor quality spacers, which wear out quickly and have allowed the timing chain to jump teeth.

While I'm now about to pay almost the value of my car on getting a new engine in, it at least means that I have a brand new engine in my car and the value of my car is held. While I'm essentially paying out this much, it means I'll be able to get a good portion of the car's current value back should I trade it in or sell it on in the very near future.

I do love my Polo; unfortunately this chain of events has soured my experience slightly, questioning whether I would purchase another Polo in the future. I don't feel that paying out the extra in the beginning for a VW is worth the risk should anything go wrong in the future.