2001 Volkswagen Passat GLS review from North America

Battery went dead - insider at dealer acknowledged problem to be due to excessive drain from alarm system. Required replacement which was not covered under warranty.

Velor on seats attracts any lint and is nearly impossible to keep clean.

Corrosion on rear truck lid near plate light - trunk replaced under warranty.

All Wood veneers and wood shifter knob split due to coating failure - all replaced under warranty.

Matt black finish on arm rests starts to peel off after 2 years - even with replaced parts.

Dealer service leaves a lot to be desired and all calls are directed back to dealer - Volkswagen doesn't want to deal with consumers directly.

Had under-engine panel drop while traveling on highway nearly creating major accident - no real apology from dealer for mechanic not reattaching bolt to secure or offer to replace damaged panel.

Questioned use of higher viscosity oil in cold climate despite manual suggesting otherwise (resulted in longer cold cranking in winter) - only satisfactory resolution was to provide own oil.

V6 engine is a bit sluggish.

Car handles extremely well and engine is very smooth.

Comfortable car and some nice touches.

Overall warranty issues and service experience do not encourage me to return to Volkswagen.