You are right about service; I think it is a common feature for AUDI worldwide (I live in UK) ; though they charge an arm ad a leg (GBP80/hour°, they are either not qualified or they are criminal. It is up 2 them to choose whichever of these fits their profile...
My car worked just fine until first time serviced. Ever since, more and more problems emerged. Once they tried 2 convince me 2 replace the whole front braking system, with no need for it. Etc, etc...
The car (A6 Quattro) is fantastic, but lacks service support.
I have a 2000 a6 quattro with 64000 miles. I have had the brakes and drums replaced (highway miles) and now the cam seals leaked and had to be replaced. Service was poor at best with car tied up over 1 week with no loaner. Found out dealer had 11 cars with the same problem, but Audi doesn't think it is a major concern.
I have a 1997 Audi quattro with 120,000 km. on it. I bought it used last year as it rides amazingly and appears to be well built. A couple of weeks of ownership later, the catalytic converter went, which costs major $$$$, then the steering rack went, again major $$$$. Then, a couple of weeks ago I was backing out of a muddy driveway and the whole front bumper exploded with pieces flying 20 feet. Apparently I was unaware there was a front bumper problem with this vehicle. Basically a major design flaw which causes the bumper to act as a large snow shovel scooping up the mud and water and boom, no bumper. I have had just about every make of vehicle over my 34 yrs of driving and have never seen this happen. I am awaiting Audi to see if there is a warranty for this or else Ill continue driving it with a sign that says, "Don't back up in mud with quattro" with an arrow pointing to the bumper! Robert C.
I have owned 2 1997 Audi A6 Avant Quattros. I have never had any sort of odd problem with them. I have owned 12 Audis, and these were the most trouble free. The one exception is the ignition switch, I had to replace the internals on both cars. I have heard of lots of problems with the 1998+ models though.
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