2002 Chevrolet Impala Reviews - Page 2 of 6

2002 Chevrolet Impala LS 3.8 series 2 from North America

Model year2002
Year of manufacture2002
First year of ownership2003
Most recent year of ownership2007
Engine and transmission 3.8 series 2 Automatic
Performance marks 8 / 10
Reliability marks 9 / 10
Comfort marks 9 / 10
Dealer Service marks 8 / 10
Running Costs (higher is cheaper) 9 / 10
Overall marks (average of all marks)
8.6 / 10
Distance when acquired13000 kilometres
Most recent distance65000 kilometres
Previous carBuick Regal

Summary:

Great performance, mileage, ride, very spacious, pleasure to own

Faults:

ISS, steering shaft develops clunk every 50000km or so, just needs grease. 80 dollar fix.

Heated seat element failed.

Power sunroof was acting up and developed a leak.

Rotors developed a shake, needed turned down. Must be a cheap part. I will replace when brakes wear out for the first time (have not in 65000 km)

All these problems were fixed under warranty. Not an issue to this day.

General Comments:

The car rides very well, a great balance between sporty and cushy.

I have the demo model and it is jammed packed with features, everything I would want.

Engine has ran perfectly, has enough power for the average person. It will leave 10 feet of rubber with both tires with traction control off.

Plenty of interior room and I'm 6'3 225 lbs.

Trunk is very big.

The car looks very nice to me, sporty and elegant.

The armrest on the door is quite hard, could use some padding.

Mileage is great. I get (in Canadian gallons) 25-30 city, and 38-44 highway (90kph) average is 35. I accelerate to 3000rpm and cruise easy on the highway.

That's Toyota Camry mileage on the highway.

I really enjoy my 2002 impala LS.

Would you buy another car from this manufacturer? Yes

Review Date: 28th September, 2007

2002 Chevrolet Impala Base 3.4 Liter from North America

Model year2002
Year of manufacture2002
First year of ownership2004
Most recent year of ownership2006
Engine and transmission 3.4 Liter Automatic
Performance marks 8 / 10
Reliability marks 9 / 10
Comfort marks 8 / 10
Running Costs (higher is cheaper) 9 / 10
Overall marks (average of all marks)
8.5 / 10
Distance when acquired13000 miles
Most recent distance41000 miles
Previous carFord Crown Victoria

Summary:

Great Leg Room, Fuel Economy and Reliability

Faults:

No problems at 41,500 miles.

General Comments:

This car has been very reliable. It may have slightly less power than our two previous Crown Victoria's, but it handles better and gets much better gas mileage. We drove from north Texas to New Mexico last week and averaged 31 mpg on the way to and 33 mpg on the return. The car still has the original tires and brakes. I haven't spent a dime other than regular maintenance and one pair of windshield wipers. I like this car better than our two previous Fords and much much better than our Toyota's and Subaru. Surprisingly this car gets better mileage than our tiny, gutless, 1993 Corolla that also had poor handling and much more maintenance problems.

Would you buy another car from this manufacturer? Yes

Review Date: 4th July, 2006

2002 Chevrolet Impala Base Model 3.4 V6 from North America

Model year2002
Year of manufacture2002
First year of ownership2004
Most recent year of ownership2006
Engine and transmission 3.4 V6 Automatic
Performance marks 6 / 10
Reliability marks 7 / 10
Comfort marks 6 / 10
Dealer Service marks 0 / 10
Running Costs (higher is cheaper) 7 / 10
Overall marks (average of all marks)
5.2 / 10
Distance when acquired64000 miles
Most recent distance91000 miles
Previous carBuick LeSabre

Summary:

It is a good fairly reliable car for the price despite the problems I have had

Faults:

First off the brakes on this car is horrible they need replaced 2 times a year. I have also had the rotors turned down twice and replaced once.

From 77,000 miles on the car was over heating on and off and was leaking anti-freeze. I was adding 1 gallon every one and a half weeks. I had to have the thermostat and lower intake gasket replaced at 87,000 miles. It is starting the same problem again at 91,000.

At 85,000 miles the heater started to work on and off.

The front end starts to shake and vibrate any time over 50 miles per hour.

When I start the car after it sits for at least 6 hours it shakes and stalls when I put it in reverse.

The trunk latch doesn't latch and it has to be slammed very hard for it to lock.

Since 84,000 miles there has been a short in my reverse lights and license plate lights they work only when they want to.

General Comments:

This is supposed to be Chevy's flagship car, It seems very cheaply made. It is all plastic it has hardly any features on the base model.

The seats are very uncomfortable and the interior is very tight.

Gas mileage is about 21 m.p.g. city, I do not usually do any highway driving.

The trunk is huge I can fit a lot of junk from flea markets and auctions in there.

The exterior styling is decent.

I hit a deer with this car going 40 m.p.h and it only left a tiny crack in the corner of the bumper, I am surprised due to the fact that almost the entire front end is plastic.

This a decent car for the price even with all its problems. To me this is not a full size car, I am 6'5" so it seems like a tight fit.

Next time I am going to get a Sable wagon or rear wheel drive grand marquis for the size.

Would you buy another car from this manufacturer? Don't Know

Review Date: 29th March, 2006

2nd Oct 2006, 14:47

I have virtually the same car (2002 Impala), same mileage, and same problems. GM really should offer a free fix for their inferior manifold gasket. It's a faulty design that is likely to lead to bigger engine problems.

I called GM about the manifold gasket problem and found out there is a "customer satisfaction program" for this issue, but I didn't qualify because my VIN didn't have a "K" in it. By the way, those of you lucky enough to have the winning lottery "K" in your VIN can contact your dealer and refer to notice #03034 to get the repair free of cost.

So, even though I suffer from GM's same poor design, they won't fix it without charging me their exorbitant repair rates.

I used to like GM and prefer to buy their cars and trucks. Now, they will be low on my list of vehicle choices.

3rd Oct 2006, 03:18

Youll be a lot happier with a Grand Marquis than an impala.

26th Jul 2007, 17:36

I too own a 2002 Impala. very happy with look and drive of car, but recently discovered the intake manifold leak at 82,000km. Thank God I purchased an extended warranty on the drive train from the company I financed the car thru, everything is covered they are even going to replace the head gasket for me. reading the class action against GM and all the grief people are having I suggest to everyone to buy as much warranty as possible from whoever will give it too you!!! saved me $2000.00.

23rd Oct 2008, 13:35

To 17:36.

How much did you pay for the warranty?

3rd Oct 2009, 00:32

I purchased a 2002 Dodge Intrepid SE about 6 months ago. Two words: BAD INVESTMENT!!! No warranty (dealership said 4k more), and I've already put $800 into it at local dealers for repairs.

Now, the water pump is damaged, which is going to cost 1200 (800 at local dealer), but I refuse to keep putting into the thing. SO, I test drove the Impala, I'll admit it's nice. I'm a big guy myself at 6'4", so it's somewhat roomy, but not quite as much as the Intrepid, but definitely livable. Nice thing is, it comes with a warranty at no additional cost, so I'll probably make that purchase and cross my fingers.

Average review marks: 7.2 / 10, based on 21 reviews