I was travelling out to Abbotsford B.C. from Hamilton Ontario by way of the U.S.A. On November 7th while on the interstate I 39/90/94 travelling through Madison WI, my engine threw a rod. It was towed to Chrysler dealer. I was advised that they don't rebuild these engine and that it was suggested either I buy a new Chrysler engine or a rebuilt engine; the new one was $7800.00 + taxes US and the rebuilt was $5600.00 + taxes.
I mentioned to the service rep that I knew I had an extended warranty which I purchased when I bought the car in Mar. 2003 a used car dealer. He said they only warranty they had on file was the manufacturer's warranty that expired in March 2006. As I was moving from Hamilton Ont to Abbotsford B.C. I had no way of confirming when my "Drive Assured Extended Warranty" expired as all my auto records were on the moving van that was travelling by a different route. They never bothered to call the dealer who sold it to me, to confirm the fact that I had an extended warranty. (Also as a note in mentioning, why wasn't that Extended Warranty on file with Chrysler's database. If they knew the Mfg. warranty, why wouldn't they know of the extended warranty??) Did the dealer who sold it to me forget to enter the information???
I spent $982.00 in Sept 07 at the dealer who sold it to me, and one of the service jobs performed was the induction service. Which is a complete fuel induction service. Removing harmful carbon build up from air intake, throttle body, fuel injectors and combustion chambers. I also changed the oil and serviced the car on a regular basis. At no time did any service rep at the selling dealer advise me that my engine was having problems.
Suffice it to say I neither wanted to put a new engine or a rebuilt engine in a car that's resale value was less than the price of the engine. So I wholesaled it for $500.00.
When our moving van arrived in Abbotsford, I checked my file cabinet and discovered that the extended warranty I purchased April l5th 2003 Agreement number 00116377 was due to expire April l4th, 2008 112751 kms.
I immediately called the selling dealership to speak to the Assistant Business Manager. I didn't actually speak with him, but left him a message, but to date he has never returned my call.
I also called the same day and spoke with the service representative that was dealing with me, and told him of the extended warranty.
He was to return my call to find out where the 2001 Chrysler Intrepid was, and if the wholesaler still had the vehicle. To date I have not received a call.
I called "Drive Assured" and was advised that unless I still owned the car there was nothing that they could do.