Beginning to think I made a mistake buying this car
My 2004 Dodge Neon has been really reliable up until a month ago, when the transmission cooler failed as I was driving home from work at 11:00pm at night. I had to have it towed to the dealer, and it cost me $1100 to repair. I needed a new radiator, and the engine's cooling system and transmission had to be flushed out several times, most of the bill was labor.
The drive train is still under warranty, however the problem was the radiator, which is no longer under warranty. I was really ticked off because I never heard of a radiator failing at only 55K miles (6 years old).
I complained to the dealer, and they told me to contact Chrysler and complain as they can no longer do it on behalf of the customer. So I called Chrysler's Customer Assistance Center (800-992-1997 & choose complaint option.) Long story short, they are going to pay for most of the bill (except for $300), which is great, because technically they don't have to this, since it is no longer under warranty.
Control arm bushings needed replacement after only 35000 miles. The dealer got Chrysler to replace them under warranty, even though the warranty for this expired a couple months previous.
Front brake rotors needed replacement early on, which didn't make any sense with the low miles and the fact that they were never cut. I've heard complaints from others that these rotors wear out quickly.
There is one other issue I've had with the car since it was new; every now and then, but not very often, it shifts hard between 2nd and 3rd. I told the dealer about it once, but they couldn't reproduce the problem. I'm worried about the transmission failing after the 7-year warranty expires, which could be a huge expense if it needed to be replaced.
It sounds to me like there should be a recall for this radiator problem, and I'm sure Chrysler knows this, and is taking the much cheaper option of paying off the few people who complain, rather than have to replace all the Neon radiators out there.
Would you buy another car from this manufacturer? No
Review Date: 3rd November, 2010