2004 Ford Focus C-MAX Zetec from UK and Ireland - Comments

Generally very poor - see text below.

Ford Focus C-Max 1.8 Zetec 2004 model 54 plate.

I will begin with a bold statement. Anyone who says a Ford Focus C-Max is a great car, is either mad, blinkered, or has never driven a good car to make an accurate comparison. I have owned a C-Max for the past 18 months, and in my educated opinion, it is not just a bad car, it is positively dangerous. Ford needs to get its act together quickly and sort out this mess before someone gets killed. Happily, I have now parted with this piece of junk, and bought a brand new Mazda 3 Sport which blows the C-Max out of sight in every conceivable way except for the tailgate, but as my eldest two kids now have cars of their own, I am able to get back to decent, enjoyable motoring once again.

During the summer of 2004, my original intention was to find a replacement for my ultra-reliable Nissan Primera 2.0 litre SRi. That car was a lot quicker than many people imagine, and it held the road like an ink stain to a piece of blotting paper. It was roomy, and surprisingly comfortable given its sports suspension. The car would do nearly 40 MPG if driven carefully, and the only occasion it never started first time, was when my fingers accidentally slipped off the ignition key. The Primera was going to be a hard act to follow, but with three growing kids, I needed something with yet more space.

I looked around at other hatchbacks, but none really seemed to have the space I needed, so reluctantly, I began to consider an MPV as a direct replacement although this route meant I would have to compromise - especially on performance. Vauxhalls were disappointing with very poor levels of trim for the money, and frankly, I have seen better-looking Bully Beef tins. The far-eastern manufacturers fared little better and some marques were not represented locally making servicing difficult. The voluminous Renault Espace had scored badly in some of the test results based on customer satisfaction, and the German jobs were expensive. Nothing in the Nissan stable attracted my attention either. The new Primera’s designers took a retrograde step even if some of the new model’s features are innovative. The X-Trail was over qualified for my purposes.

Ford seemed to have the balance about right with their recently launched C-Max MPV. In shining Stardust Silver, it looked sleek and classy, and although it never would match my beloved Primera for speed and handling, it had that that all-important space in abundance. As the design was relatively new, it meant there was very little in the way of owner feed-back to go on, so in purchasing my C-Max, its acquisition was something of a calculated risk. I had to trust the published figures, and rely upon the honesty and candid views of motoring journalists who had actually driven the car.

A brief road test of my own saw me agreeing to buy a 1.8 Zetec model in the above mentioned colour which accentuated its clean lines very well. Brief road tests are one thing, but a protracted period of ownership is something else entirely. From a short run on a dry road, I doubt if Mystic Meg could have foreseen what a dog this car would turn out to be - I certainly had no inkling at all.

Access via the large doors is unquestionably good, and the seating position can be closely tailored to suit the individual. The steering column is adjustable too, and that is a welcome feature, but the rim of the steering wheel always obscures the combined heated rear switch and warning light. Those big ‘A’ posts are obtrusive, and in both cases, the driver has to physically move around in their seat to see properly. Reasonable bloke that I am, I was prepared to live with this inconvenience just as long as body strength and integrity had been enhanced because of them. Not much fun though, having to constantly move around in the seat if the driver’s mobility is in any way impaired.

The cabin is unrefined and in some respects is just plain quirky, although a vast improvement upon the Vauxhalls I had seen. Those pitiful Spam-cans had been devoid of such basic amenities as a decent CD player and aircon. Contrastingly, the CD player in the C-Max was made by Sony, and sounded pretty good, but it isn’t that easy to use. After 18 months, I still didn’t know how to find all of the functions without taking my eyes off the road and fumbling about. The aircon was a plus, but that too would prove troublesome later on.

The C-Max’s plastic interior panels are misaligned and ill-fitting, but I had resigned myself to the belief they are all like that these days. Not so. My new Mazda 3 Sport is very tidy by comparison and once again a Japanese manufacturer can teach Ford a thing or two about building cars.

The C-Max has a useless letterbox contraption above the drivers head in which to hold sunglasses. To use it, the driver has to take their hands off the steering wheel for longer than necessary, and feel around for the abomination. Very often, whilst doing so, my sunglasses simply fell out onto the floor, so this feature is now redundant.

Ford designers seem to have a problem with right handed people. The sun visors on the C-Max fit into moulded recesses, but have one small cutaway to insert the fingers in order to pull them down. This happens to be on the left hand side, and is often a nuisance and fiddly to use.

For some obscure reason, the radio controls are duplicated on a dedicated stalk situated on the left hand side of the steering column. To use them, the driver again has to take their hand off the steering wheel, which is absolutely crazy when even a modest hand can bridge the distance between the stalk and the radio itself, and touch both controls at the same time! Far better to fit the buttons to the steering wheel, but I guess that would have taken too much brain-power for the Ford designers to figure out.

Changing gears is nice and has a silky feel, but the knob gets in the way of the heater controls in either 1st, 3rd, or 5th gear. My C-Max also tended to want to jump out of reverse gear when it feels like it.

Seating is firm, but supportive. That is not to say they are comfortable. They are akin to sitting on plywood with an inch of foam padding placed on top. They really do need to be body-hugging sports-type seats in the C-Max which would have helped to prevent the vehicle’s occupants leaning over a-la motorcycle when negotiating bends in the road. The covering material also leaves much to be desired. In service, they stain very easily, and given that the C-Max is aimed at the young family man whose kids are likely to drop all manner of things on to them, this is a poor piece of design.

When the car doors are closed, it can be very difficult to alter the rake of the backrest because of the door panel armrest. This means of course that if the owner gets backache on a long journey, they may need to wait until they can pull over and open the door properly, which is just plain crazy. Someone needs to go back to school.

The load space is very good. The rear seats fold and tumble, or can be removed altogether if necessary. There is a down side. When tumbled forwards, the folded seats are held in position with luggage-type straps which clip around the front seat headrests, and these tended to catch in my daughter’s hair. Again, poorly thought out and very ‘Heath Robinson’.

The car feels very big to drive - certainly bigger than it actually is - and that is perhaps because it is so heavy. Consequently, blistering performance is definitely NOT the C-Max’s forte. The figures looked good on paper with a 0 - 60 MPH figure purported to be around 10.5 seconds, allied to favourable fuel economy. Alas in service, I have cause to question their accuracy. To get a response from the 1.8 petrol engine, it has to be booted, and that does two things. It makes them noisy, and it makes them drink, but zingy performance does not come with the extra noise and the thirst. I was thoroughly ashamed one day when I was beaten away from the lights by one of those rubbishy old Zafira’s I had so readily dismissed, and from that moment, the C-Max’s days were numbered as far as I was concerned. I do not own cars I am ashamed of for very long!

To those who say the C-Max is fast, let us make a comparison based upon power to weight ratios given in terms of horsepower per ton.

My old 1999 Nissan Primera 2.0 Sri 96.29

My son’s Rover 414i 85.45

My daughter’s Renault Clio 1.4 84.75

My new Mazda 2.0 Sport 115.38

My Ford Focus C-Max 1.8 Zetec 65.78.

These figures speak for themselves. Gear ratios naturally play their part, but the C-Max runs out of steam very quickly at motorway speeds. Basically, the car is a dog, so please don’t be tempted to try to overtake another car on a motorway at 70 MPH and hope to get past in the blink of an eye, it will take forever. This is a five door van and should be considered in that context. I knew the C-Max’s gear speeds were going to be slower than my beloved Primera, but not by such a wide margin. 3rd gear is down by almost 40 MPH!

Travelling on a motorway at 70 MPH into a headwind, my 1.8 Zetec was ungainly. It got buffeted around all over the place and did around 29 MPG. The overall MPG figure was equally disappointing at just 27.1 MPG and that is well below those promised in the Ford literature. In moderately moving traffic, the figures were lower still, and much less than my trusty old Primera. The engine also suffered from pre-ignition, and unlike my old car, the C-Max was definitely not a ‘first time, every time’ starter. When it did start, there was always a muffled ‘knock’ from somewhere in the engine bay, but Ford mechanics have checked it out and say there is nothing wrong.

I am absolutely astonished whenever I read reports penned by motoring journalists which hail the C-Max’s fantastic road holding. My C-Max wallowed around all over the place like some bloated pig, and was not a pleasurable experience for me given the fantastic car I had before. Even with moderate cornering, I had to lean right over in my seat, and the front end was constantly trying to break away - especially when power was applied. At some point in a car‘s ownership, I usually do the magical ton, yet I never so much as attempted 100 MPH in the C-Max because it felt so unsteady. I honestly do not believe it to be safe, yet I have easily achieved the magical three-figures with what would seem on paper at least to be much lesser cars.

My C-Max also had a dangerous tendency to stall when it felt like it, and very often, that was when emerging from a side road. The net result was to have traffic bearing down upon you, and a safe situation was thus turned into unsafe one. To reduce the chances of stalling, I soon learnt to put a few more revs on the dial, but with anything less than a judicious clutch pedal release, the wheels would slip and thrash about all over the place. The end result is much the same - I got nowhere. This thing lost its footing so easily, it was unreal!

Braking too was very fraught and difficult to get right. The emergency brake assist was so fierce, it was the eight wonder of the world someone didn’t come through my rear window because the EBA had stopped the car dead at the slightest provocation. Too little pressure, and nothing happened, a shade too much, and it bit you. The amount of pedal pressure required to activate the EBA also seems to vary with road speed.

One problem is particularly dangerous, and unforgivably, could quite easily have cost me my life. The car had a tendency to mist up in an instant without warning, even when the engine was warm, which is bad enough on a minor road, but it happened to me at 70 MPH on the motorway. I was thus left totally blind, and had somehow, to get to the hard shoulder without hitting anything and wait for the screen to clear. That is just not good enough and should have been dealt with at the development stage. The C-Max has lots of airbags secreted about the cabin to make an accident more survivable, but surely the idea is to make an accident less likely in the first place?

The C-Max is not a very driver or passenger-friendly car in many other ways. The aircon is noisy and growls at you, but again, Ford say they’re all like that and can do nothing to cure it. The car also seems to take ages to warm up inside, yet my son’s little Rover 414i will be blowing warm air from the vents before it has even reached the end of my street. For that matter, the Rover is also much more comfortable and economical to drive, and a damned sight more reliable and safe - at a fraction of the cost. The C-Max is so contrastingly bad, you can’t even rely upon the digital clock to keep accurate time!

During the warmer months, it was almost impossible to enjoy simple, unadulterated fresh air. Open one of the windows at anything over 35 MPH, and the thudding noise will all, but deafen the occupants. It almost sounds as though a Boeing Chinook helicopter is about to land on the vehicle’s roof, so the owner is bound to keep on using the noisy aircon at the expense of good fuel economy.

In essence, the Ford Focus C-Max is not the ‘Up and coming managerial prospect’ it appears to be on the surface. It is a big brother tart of a thing. It is quite simply all image and no substance. Nor is it a car to be aspired to. Could you really imagine anyone saying to their friends, ‘You watch, one day I’ll have a C-Max’?

I regard the acquisition of this vehicle to have been a big mistake on my part, for the compromises I made in its original selection were too far-reaching when added to the shortcomings I discovered since. It’s a personal matter, but I guess I am just not yet ready for my pipe, my carpet slippers, nor indeed the cemetery. I want to be entertained when I drive a car, and for that experience to be pleasurable, relaxing, and fulfilling. Each to their own, but the Ford Focus C-max just doesn’t cut it for me. It is the very first car I have ever owned which has given me a sense of real insecurity, an inferiority complex, and a mid-life crisis all at the same time. The urge to be rid of it was so overwhelming, I had to treat myself to a REAL car, and so far, my Mazda 3 Sport has put a broad smile on my face. The Ford Focus C-Max does not excel at anything. Underneath the clean lines, it is just as grey, bland, and characterless as any other MPV. If you want to feel like ‘King of the road’ instead of ‘Thing of the road’, then this car is not for you!

Any comebacks, please refer them to me, and rest assured, Ford UK are about to learn of my displeasure!

Tad Davison, Cambridge UK.

One of the best written reviews on the site. Informative and witty. Strangely constructive in its criticims of the car. The Mazda3 is a very good choice though. However, moving from your Primera was always going to be a hard act to follow - even Nissan never managed to replace that car.

Very picky though. Frankly what do you expect from an MPV it isn't going to handle as well as your Primera and MPV's arn't designed to travel at 100 MPH+. Good review, but I think you were a bit too picky. C-Max is Quicker than a 1.4L Clio. Tried and tested. I'd much rather have a crash in the C-MAX than an older Primera.

I fail to see how and why this is a good review.

95% of the poster's complaints should have been obvious on a test drive at the dealer's and he should NOT have bought the car in the first place.

It's obvious he hated most things about the car before any quality issues popped up, so there is really no way he would have ever liked this car even if it was perfect.

As for the rest, Ford has always had horrible reliability issues and buying a first year model of any Ford is a crapshoot.

Fabulously written review, even if not finely balanced between objective information and personal views. BUT:

To call the poster 'picky' is an understatement.

There is no such thing as a perfect 'do-everything' car. One should always buy according to one's priorities. If I want good handling I will choose low-roof hatchback instead of a tall-roof one (essentially what a C-max is). If I want more space I will choose a 'compromise' like the Touran or indeed a C-max, bearing in mind that terms like 'instant turn-in', 'roll', 'cross wind stability' will be, ermm, *compromised*.

Interestingly enough, the poster is very satisfied with a Mazda 3, which is based on the same platform as the Focus and the C-max, but with a lower roof (and consequently a lower centre of mass and more favourable aerodynamic characteristics). As for the comments on the fit and finish- this is one of the things being noticed during a thorough test drive (handling, noise & vibrations and general sturdy feel being the others).

P.S Once again I really enjoyed that review though, even if I do not fully agree with the poster's views.

Thank you for the valuable comments received thus far to the review I posted concerning my Ford Focus C-Max 1.8 Zetec. I am pleased to see that my words have engendered a debate, because to restate my case, this is not just a bad car in my opinion, it is a dangerous one, and needs to be redesigned. The only way for that to happen, is for the C-Max’s failings to be brought out into the open. The version Ford UK are about to receive is over 6,000 words long, and goes into greater detail still.

Certain shortcomings in the C-Max design were indeed in evidence from the beginning, but not everyone is fortunate enough to see them for themselves. I too initially missed the significance of the poor design of some of the features I describe. When an average motorist sits in a car for the first time, there is far too much information to take in and things get overlooked, which is why it is so important to listen to those who have actually owned a certain vehicle for a reasonable period of time. When I bought my C-Max, owner reviews were pretty thin on the ground because the vehicle was so new.

I freely admit that I knew the vehicle’s acquisition was going to be something of a compromise - I just didn’t know how much of a compromise. There were lots of little things I wasn’t entirely happy about, but that said, the vehicle seemed to be a vast improvement upon other MPV’s I had seen, so I went for the ‘least worst’ option. I accepted from the outset that the C-Max would never live up to the performance of my Nissan Primera 2.0 SRi, but certain things are a constant across the motoring spectrum, and safety is one of them. My condemnation of an awkward-to-use sunglasses holder may seem ‘picky’, but that is merely something which is pointed out to enlighten others. To expose serious design flaws which suddenly put a person’s life in danger cannot be considered in the same light-hearted context, and the C-Max has several of the latter.

My initial test drive was taken over a short distance on a dry road in summer, and I doubt if Jeremy Clarkson himself could make a proper evaluation of a vehicle over such a short distance, yet with what I could see and feel, coupled to what I read in the motoring press, I made the choice to buy. I read chapter and verse of the C-Max’s great road holding abilities. That, I have since found, is just plain balderdash. The front end constantly tries to break away if pushed on bends. I could steer a runaway pig more effectively than I could steer a C-Max!

These days, I try not to get too carried away with what is written in the motoring press by co-called ‘professional’ journalists. The official acceleration figures suggest that the Renault Clio 1.4 is slower 0-60 MPH than the Ford Focus C-Max 1.8 Zetec, so one sunny morning, on a quiet country road, my daughter and I put that to the test. My C-Max could not catch her Clio, and take my word for it, I know how to drive.

Top speed for the C-Max is stated as 119 MPH, which seems to suggest that the cars were indeed intended to be used in that region. Rather them than me. The induced lateral oscillations (side-to-side wobble) at 60 MPH, together with the vehicle’s high centre of gravity told me to leave the magical ton well alone. It has been a long time since I drove a car which was so ungainly at speed - not since the 1970’s - but I thought things had moved on since then, and designs had improved. Had I been permitted to exceed 70 MPH on my initial test drive, that might have swayed me (both metaphorically and physically) not to buy one.

In retrospect, I wish I had written much more about the C-Max instead of trying to condense everything into around 2,500 words. Had I done so, I would have included a couple of paragraphs about the car’s suicidal tendency to swerve towards the ditch under moderate braking. A quick look around at other contributor’s comments tells me that I am not alone. I promise to let everyone know what if anything Ford intends to do to make this poor car into a safe one.

Tad Davison, Cambridge UK.

Oh dear oh dear. I can't believe ur even comparing this to a Primera SRi. It is an MPV it is not designed to be lugged about or driven at stupid speeds.

It is a well written review, but ur trying to compare an MPV to Performance Saloon. Say like comparing a Saxo VTR to a Clio 182.

If you are so bothered about the 1.8 C-Max's peformance then why didn't you just go for the 2.0L??.

Also A C-Max is going to be quite heavy it weights 1422 KG. and a 1.4 Clio is 1000 KG. Next you'll be moaning because you can't out handle a VTS Saxo or Clio 182.

Mazda 3 has the same chassis of c-max. and volvo s40/v50... but is of course much better... please...

I have the 1600cc diesel C-Max 54 reg. I purchased he vehicle 12 months ago from Ford Direct. It had 11,500 miles then. It's now on 20,000. I have driven it all over the country on all types road. I have been getting 46-47 mpg. I have found the car very reliable, road holding good. Clock does loose one minute per month. Seats do stain with the smallest drop of water?

This car can be driven hard safely when the correct driving technique is applied. I can only assume that the owners who have given the vehicle bad reviews have unfortunately purchased a vehicle that was constructed in a different factory from the 1600cc diesel model? What do you say Mr. FORD? G.J. Heighway.

Did the reviewer know that his Mazda is actually made/owned by Ford.

I had a 1.6D C-Max for a weekend test from Ford in mid 2005.

It handled like a blancmange, absolutely terrible.

I didn't buy one.

What did I expect?

I expected it to be an updated Renault Scenic (a fantastic car I owned for 4 years), it was not.

A big thank you for this lengthy and honest review.

"95% of the poster's complaints should have been obvious on a test drive at the dealer's and he should NOT have bought the car in the first place.

It's obvious he hated most things about the car before any quality issues popped up, so there is really no way he would have ever liked this car even if it was perfect"

I tend to agree strongly with this statement.

Quite a lot of the comments I agree with. You left out the squeeky wiper arms and the creaky door seals,mine where eventually changed to the new soft rubber ones that should have been fitted in the first place, alas they still make the car sound like a reject from hammer horror film apart from when they are wet (so I only drive in the rain.. Yeah right)

My clock is always 2 minutes slow even after I have just altered it. It doesn't always want to start and even if it does it may not next time. Still loads better than the mpv I had previously that hardly ever ran or let you start it at all.

Think the fact is ford knows that the car has never been up to scratch and has had to sell a boatload at reduced prices and so doesn't want to sort out most problems as they cost money... Roll on smax.. not really going to buy something else next time...

I wanted to be fair and let others have their say before I added anything else, but just to finally lay a few things to rest about the C-Max I owned, I did indeed know that the chassis, or at least the floorpan and one or two components were the same as the Mazda I went on to buy (please see separate review.) The latter car has some of the same inherent faults, but nowhere near as bad. Also, the C-Max I had on a test drive, was not the one I eventually purchased. My own car had numerous faults not present on the test vehicle, so with the best will in the world, I was not going to discover it's many dangerous idiosyncrasies via that route, only with a protracted period of ownership would I find what a dog it was.

It seems from reading comments elsewhere, that other C-Max owners haven't exactly been enamoured with their purchases either, so I am not alone. I hated the thing, but fortunately, I now have a car that I enjoy driving. I just hope Ford doesn't ruin Mazda as they did with many of the other companies they've bought. Take Jaguar for example with the trouble they had with cylinder bore wear on their engines thanks to Ford's cost-cutting and the use of inferior materials and design. They've been at it now for a 100 years, and still don't know how to build a car!

Has anybody had the same problem with their C Max as I have. It started with a horrible groaning/grinding noise when the brakes were apllied when reversing. Eventually after reporting the fault twice I was informed that there was a "recall" on my car for this fault under TSB No 5 2005.The "modification" was carried out over a period of 3 days, the Ford repair center claiming that the wrong parts was supplied to them 3 times! The work entailed replacement of "many parts on the rear braking system"

When I collected the car I found that the handbrake did not hold on a slight gradient. I was assured by the Service Manager that this was quite normal as the pads needed to "bed in".

Now 1500 miles later the car has developed a loud metallic rattle from the area of the rear wheels. Another visit to the same Ford dealer. They now tell me that the rear pads are loose and there is also something wrong with the pads retaining springs. Both items were part of the original modification. The garage tells me that Ford will not pay for the repair. So I instructed the garage to carry out any necessary work and I would pay. Later the same day they phoned me to collect the car. When I did I was told the repair had not been done because the wrong parts had been supllied. They would not book the car back in to complete the repair! Any comments on Fords customer relations policies?

I read with interest the original review and the other comments. I think you need to rent a car for a weekend before deciding. I did rent a 1.8 Ford C-Max in the UK last year, and found it very unsteady in even slight cross winds on the M4. I was constantly adjusting the steering, unlike my 1994 945 Volvo. But the most annoying thing I found on the C Max was the handbrake. It was designed for a LHD car and is too far from the driver in a RHD car. The same fault applies to an 05 on Focus and the new Volvo S40/V50. I also rented an Automatic 1.8 Mondeo last year and that car you could really describe as underpowered.

Ivor.