Original reviewer "More recently the A/C condenser was struck by a stone."
Comment" I would expect no dealer to cover damage caused by a stone."
The original reviewer is correct. This vulnerability is a design defect. The Honda Odyssey minivan also has a problem with this. Whereas many American cars have wire screens to protect the condensor.
The Japanese culture is such that they expect cars to be driven on roads that are free from so much gravel and stones, so they don't design for poor road conditions. Another quirk of Japanese design is they don't design for Americans who are obese. The designers can't fathom that there really are so many oversized people and they deserve consideration too.
Soooo how about a frown face for the dealership instead of making a good product sound bad because of the numbnut that sold it to you's bad customer service. It's like having a TV you like, and giving it a bad rating because the Walmart person got sassy with you.
Are we talking about a car or about a dealership?
You just didn't get lucky with YOUR local dealership, that's the deal. I agree bluetooth is not the best, but I can live with it. Is there a perfect car without any problem with all nice dealers? I don't think so.
I agree that the reviewer is nitpicking on things that shouldn't be covered under any warranty. No dealer or manufacturer is going to cover you if a stone damages your car. The whole bluetooth thing is a joke too. I have a Ford with SYNC, and I had trouble getting it to work with my older phone. You know what I did? I went out and got a better phone. It cost me a whole 97 cents to upgrade and now it works perfectly. I wouldn't even go to a dealer for that problem, especially if the phone I had wasn't on their list of supported devices.
Yes, Nissan has a weak dealer network. I will never buy another Nissan due to that, but my experiences were much worse than a stone or a phone. In reality there are weak dealerships in every car line. I know the one I bought my Nissan at is no longer around due to their horrible reputation, so it does catch up eventually.
Overall I think the Infiniti is a really well rounded blend of sport and luxury, and it comes in a nice sized package. I would probably go for one if I was in the market, and take the chance on their dealer network as being better than Nissan's.