2002 Jaguar X-Type from North America - Comments

24th Apr 2007, 20:30

2004 Jaguar X type, 47,000 miles when my transmission dies. Only driven sticks all my life. Sold my last car, a Honda Accord with its first transmission at 140,000, so it is not me. Now $ 3,500 to replace it. Love the car otherwise, but leary of being stranded again when the transmission dies in the middle of nowhere late at night. Trying national customer service and then on to the Chairman. Bad design as it totaled in 45 seconds! that is not the driver! What a shame.

1st May 2007, 14:13

I own a 2002 Jaguar X-Type, at the beginning the car was great, but after a year or so the problems began, first the headlights, have to replace them almost every month, then the wipers fluid system broke, $250 for the change, then after 8 months broken again, leak from the carter, fixed, problems with the antifreeze deposit, broken out of the blue, $400.00. 3 of the door locks broken, $1,200 to fix them. And now the transmission is failing. Nice car, but the insides are poor quality. Buy another brand, save money, save time.

3rd May 2007, 09:04

Have a 2002 X-Type that up until now have had NO problems with. The transmission was replaced by the dealer during the 20K servicing, although I had experienced no problems with the transmission. Now however, the car is sitting in the shop - going on three weeks - because of a transfer case failure. It is going to cost me about $5K assuming that they ever find one! Did have an extended warranty, but it will only cover about 1/2 the cost.

12th Jun 2007, 23:54

2002 X-Type with 63000 miles. Looks like the transmission has destroyed itself. Ridiculous.

16th Jun 2007, 09:45

My Jaguar 2004 X-Type lost the seal in between the transmission and transfer case. It has 56,000 miles just out of warranty. It was in the shop at Peoria Jaguar in Peoria Illinois at 49,500 miles and that same shop told me after having this issue that they had a letter from Jaguar about this seal. I have contacted the BBB, not avail, I even wrote the Executive VP of Jaguar North America and they will not foot the bill for the $1200 for the seal, because I didn't buy the car from an "Authorized Jaguar Dealer", I bought it used from a Ford dealer. Hmm Doesn't Ford own Jaguar?? Unbelievable how a luxury car company doesn't stand behind its' cars. even KIA has a 100,000 mile 10 year warranty. Do yourself a favor never buy a Jaguar, your dream car will turn into your worst nightmare. Oh by the way, I am trading mine off after a $1200 repair to the seal for a Dodge Charger. The repair shop says now that the torque converter is possible bad. Unbelievable LEMON!!

8th Jul 2007, 00:28

When shifting from 4th to 5th my 2002 X-Type (automatic) made a thunk sound and a huge hesitation. A "gearbox failure" warning appeared on the display. After about another mile of driving, I lost all drive. Dealer says new tranny, about $5200. The car has been well maintained, 63k miles, about a year out of warranty. I've already talked with customer service, and I will soon find out if they will help out. If they do, I love Jaguar. If they don't, I won't be buying another one. I'll post with the results.

8th Jul 2007, 20:10

I have a 02 X-Type 2.5 AWD. I have a message on the dash that says "CRUISE NOT AVAILABLE." It comes on periodically and causes the car to stutter when accelerating. Has anyone else had this problem? What is it?

15th Jul 2007, 06:42

Hi guys, I have a Rover 75 here in Australia which uses the same Jatco 5 speed auto as the Jag. My auto has just started not going into 5th at all. Not even done 90,000km and the trans fluid has been changed half the required time. Took it to the local auto shop and they are suggesting a recon auto at $4,000 AUD.

I did a bit of investigating and found that these Jatco 5 speeds had a fault up until 2004 where the reverse / 5th gear piston develops a crack. Jatco issued a technical notice on this in 2004 and has developed a up spec"d piston for rebuilds.

The moral of the story, don't buy any car which has a Jatco 5 speed prior to 2004 unless it already has had a rebuild. I believe anything after that (with the new parts in it) are quite good.

27th Jul 2007, 12:02

I have a 2002 x-type 2.5 that was purchased for my birthday last year. At 36,000 miles., the the transmission completely died. It cost over $5100.00 to replace. After reading comments on the web regarding transmission problems with this particular year, make and model, I was shocked. I found some attorneys who took a look at my situation and said that they would not be able to help me because of the "statute of limitations". If anyone out there knows of someone who can help me, please post your advice. Thank you.

31st Jul 2007, 12:45

I have a 2002 X-Type whose transmission just quit going down the highway... BUT GOOD NEWS FOR ALL... THERE WAS A RECALL ISSUED ON THIS TRANSMISSION IN SEPTEMBER OF 2003. If you go to http://www.alldatadiy.com/ (you may have to pay 24.95 to subscribe to this site unless your mechanic will pull it up for you) you can select information on your 2002 X-Type and look for the recall titled "A/T Replacement" (they even tried to hide it by not spelling it out). It is related to transmissions made in four months of 2001. It tells you how to check the VIN number of your car and the serial number of the transmission, and even gives you the dealer letter that was suppose to be sent out to owners, and the service center notifications.

17th Aug 2007, 10:53

In regards to my post on July 8th, Jaguar covered 50% of the cost to replace the transmission as a "good will" gesture. The replacement was a rebuilt unit (despite the dealer telling me it was new) and still cost almost $2900.

Thanks for posting the recall notice, my car is within that VIN range and I have already contacted Jaguar customer service about it.

24th Aug 2007, 16:15

Jaguar Customer Service claims that TSB XT307-S941 does not exist. However, they cannot give me access to the TSB's that are provided directly from Jaguar. Does anyone here have access to a Jaguar service department?

21st Sep 2007, 21:27

I bought a 2004 x type with 28K miles. I recently replaced the 2 front tires, and rotated the less worn rear tires to the front. At that time my mechanic said the camber and caster were out of alignment from the factory and could not be adjusted. The result of that was the car could not be aligned to Jag's own specs. He suggested taking it to the dealer. I repaid the dealer to realign the car at which time they confirmed it was out of alignment in such a way that they could not fix it??? Rather they said I would go through tires quickly. Ever since that alignment 2 months ago the car has been driving worse. I called and complained and was told that I probably hit a pothole and the wheels were out of balance. Today the left front tire blew out as I was driving on the freeway. While putting on the spare tire, I noticed the inner portion of the tire on the outer rim was so worn it looked shredded. I am taking it back to my mechanic tomorrow. I can't wait to hear what he says. I have a real problem with a company that makes a product they know is defective from the factory and can't be fixed. I always wanted to own a Jag... Never again :- (