Summary:
Awesome car, pathetic customer service
Faults:
The car has been absolutely brilliant. The dealer has been completely unprofessional. They "lost" the service book. They do not return calls, always complaining that they are "too busy". I have since learned that this is not uncommon for jaguar dealers. Also, there have been several bodywork defects that were clearly "covered-up" before selling.
General Comments:
From my experience, I would not recommend using a Jaguar dealership to purchase your dream car. E-bay offers similar models at £3-5K saving on approved dealers. Obviously do your own homework, as these cars can be expensive when they go wrong. What I am saying is that, from my experience, buying from a registered dealer is no guarantee of quality.
Would you buy another car from this manufacturer? Don't Know
Review Date: 23rd July, 2005
5th Aug 2005, 04:25
Having owned various cars, I can honestly say the only dealer network who treated me at all like a valued customer during and after the sale was a Mazda dealer, and that was when buying a 3 year old MX-5. Ford, Audi, Jaguar and Volkswagen were all awful, and Peugeot were truly diabolical.
I go out of my way to avoid main dealers these days. Unless I ever decide to buy another Mazda, I have vowed never to buy a car from one, or get it serviced by one. Manufacturers can't legally demand the latter for the warranty any more as long as genuine parts are used and any failure was not due to botched work. I always use independent specialists who are both grateful for your business, and need it. They tend to try a lot harder as a result.
I'm sure there are good main dealers out there, but in my experience they are few and far between.
