2013 Kia Carens 3 1.7 diesel from UK and Ireland
Good family car if running right
Uneven running between 1000 and 2000 RPM.
We got this car new at the end of September 2013. From the start it didn't run or pull evenly at various revs between 1000 and 2000 RPM. We accepted the salesman's request to wait until the 1500 mile courtesy check for it to be looked at.
It went into the service department last Thursday, and we were told they would have to keep it for another day. The next day we were told they would have to investigate further. After hearing nothing further, a visit to the dealer late on Monday revealed they had had to order a part for the rocker assembly. They were unable to say when it would arrive, and it was possible that the part could be on 'back order'. When asked if this meant it might have to come from Korea, the service department couldn't say.
Two days later we still haven't heard anything.
So we've owned a new Kia for two months, it has never run right, and we have no idea when we will get it back. Our first new car experience has been ruined.
Would you buy another car from this manufacturer? Don't Know
Review Date: 13th November, 2013
You have a lot of rights if the car was purchased new from a main dealer, so take advice (check your house/car insurance or breakdown policy for legal cover) or go to your local CAB.
If the car cannot be fixed ASAP and is not fit for purpose or of satisfactory quality, you can reject it and have a full refund.
Tell the garage you are taking advice on this, and they will do anything to avoid you legally rejecting the car.
Yes, you do have rights, but you also have to give the dealer a reasonable chance of correcting the fault.
And to be honest, it sounds like they're serious about doing so. They could've fobbed you off!
Just make sure you document every step of the way. I did this and managed to get a replacement car at a year old.
Cheers - Peter.