9th Nov 2004, 07:22
My 2000 ML320 has less than 36,000 miles on it. The engine light stays on, the sunroof squeaks, and there is a constant squeak from somewhere in the backseat area that we have been unable to find.
Then, this week, my husband was on an interstate and all the lights came on and the car basically shut down and wouldn't pull at all. Repairs are going to cost over $400. The service dept. said that it would have been very dangerous to drive at that point.
When I purchased the vehicle, I asked if a replacement was available if I had problems. The answer was "absolutely", but I haven't been able to get one yet and have had to impose on others to give me a ride whenever the car is in the shop.
Had to replace the front and rear breaks before 30,000 miles.
We've owned several Volvo's and the more miles they get on them, the better they run--we're going back to Volvo.
27th Feb 2007, 18:17
I have owned several Mercedes Benz vehicles. However, my 2000 ML320 is the worst performing car I have ever owned. The catalytic converter has been replaced at least twice. On one occasion it took more than 3 months for the part to be received at the dealership. The car was less than 6 years old. The poor quality will drive me to switch to a new manufacturer for my next SUV. The most embarrassing part of my ownership is having to drive around town with the noise from the faulty catalytic converter. I would not recommend this car for purchase or lease.
Mercedes should take a page out of the Jet Blue book and do something for their loyal customers. These are very expensive cars. Very Expensive!
19th May 2008, 23:14
I had my M320 for only six months. What a piece of junk indeed. This was my first Mercedes, and because of this experience my last, because when a company like Mercedes Benz puts out such trash, and then turn its back on the consumers that make or break their business, then they don't deserve the time of day from us consumers.
18th Oct 2009, 13:12
Reading through your complaints, I can't see what you would even sue for. Still, it is frustrating when dealerships are not truly committed to serving you. A lot of the complaints involve brake and tires, a: it's a big heavy vehicle and b: it's directly linked to driving style. These things need to be replaced.
Please also don't forget that some people actually buy 4x4 vehicles for that purpose, and after all is said and done, this is an off road vehicle and every decent hard working off road vehicle squeaks, rattles and is a bit bumpy.
Regards from a harsh terrain South Africa.