4 sets of keys first months.
Computer replaced.
Clock lost 10 seconds a day.
Engine light on.
Paint chips on top of hood, warranty said pass.
Front & rear brakes 25 to 35000 miles.
Power steer hose blew. was stranded, called road service A Big Joke, had to have wife pick me up. after 6pm could not get me a rental.
Cd player needed replacing.
52k loud sound near manifold sounds like a jalopy. out of warranty by 2k.
Biggest mistake of my life.
What a piece of junk. No one to talked.
MB people keeping themselves aloof.
Did manage to talk to a regional mgr. Very rude, arrogant, talked in legalise. Knows this ML-320 is a Bum, but won't admit it.
I have no recourse. No one to talked to. Feel frustrated, angry, bitter.
No one will even TRY, TRY to help resolve this. Get mad every time I start the engine. Want to sue, but too expensive, Stuck with this Bum.
You have my sympathy - I have experienced all your problems and more with my ML. Like you I have had no success with the Dealer, regional rep, MB USA or even Head Office in Germany. This despite being very polite and patient.
Eventually this sort of poor quality and customer service will (has?) come home to roost with MB and in no time at all MB will be 'just another' average manufacturer like Ford or GM.
Owning a MB is not what it used to be.
My 2000 ML320 has less than 36,000 miles on it. The engine light stays on, the sunroof squeaks, and there is a constant squeak from somewhere in the backseat area that we have been unable to find.
Then, this week, my husband was on an interstate and all the lights came on and the car basically shut down and wouldn't pull at all. Repairs are going to cost over $400. The service dept. said that it would have been very dangerous to drive at that point.
When I purchased the vehicle, I asked if a replacement was available if I had problems. The answer was "absolutely", but I haven't been able to get one yet and have had to impose on others to give me a ride whenever the car is in the shop.
Had to replace the front and rear breaks before 30,000 miles.
We've owned several Volvo's and the more miles they get on them, the better they run--we're going back to Volvo.
I too can understand how you must feel. We purchased our 1999 mercedes under the impression that our son would drive it eventually because aren't they supposed to "run forever" We have had NUMEROUS issues, such as the driver side window switch, the fuel pump, alternator, keep in mind these things came up when the vehicle was a lot newer and had fewer miles. Now the thing sounds like an airplane taking off when I step on the gas it makes me want to hide my head as I leave the neighborhood. We have had to deal with several recalls as well and what concerns me is that these were SAFETY recalls which made the truck unsafe to drive, but took over TWO years to fix. With my calling every single day I finally was able to get the ml in for the catalytic converter two years after letting them know. The vehicle was not in a state where I could even drive it any more and exhaust fumes were coming into through the vents. Why in the world is it OK to make something that obviously is not safe and a piece of junk and not make good on your mistakes for two years. We feel very trapped and stuck with the car. In order to get the dealership to fix the safety recalls I had to drive around at their open house at their "new and improved" dealership with big signs taped to all of my windows stating what was wrong with the vehicle and how long it was taking to fix. Why should I have to degrade myself just to have a safe vehicle to put my family in. Oh and by the way we have a Hyundai accent that runs better than the pos made by MB and it cost a fraction of the price too!!!
I have owned several Mercedes Benz vehicles. However, my 2000 ML320 is the worst performing car I have ever owned. The catalytic converter has been replaced at least twice. On one occasion it took more than 3 months for the part to be received at the dealership. The car was less than 6 years old. The poor quality will drive me to switch to a new manufacturer for my next SUV. The most embarrassing part of my ownership is having to drive around town with the noise from the faulty catalytic converter. I would not recommend this car for purchase or lease.
Mercedes should take a page out of the Jet Blue book and do something for their loyal customers. These are very expensive cars. Very Expensive!
I have a 2000 ML 320 that has had multiple problems. I was fortunate to find competent, experienced service technicians that are no longer affiliated with a MB dealer and they were able to fix engine problems that the dealer techs were not competent to repair. The dealer also recommended expensive service that the independent techs found to be unnecessary. I complained to MB USA and they said they stand by their service techs. That's nice, but twice within two weeks of allowing their techs to "service" it, I found myself standing by the roadside waiting for a tow truck for my ML 320. I've decided the real quality problem is unqualified service techs and unscrupulous managers. This does not bode well for MB. They are too arrogant, but their reputation is at stake.
I had my M320 for only six months. What a piece of junk indeed. This was my first Mercedes, and because of this experience my last, because when a company like Mercedes Benz puts out such trash, and then turn its back on the consumers that make or break their business, then they don't deserve the time of day from us consumers.
Reading through your complaints, I can't see what you would even sue for. Still, it is frustrating when dealerships are not truly committed to serving you. A lot of the complaints involve brake and tires, a: it's a big heavy vehicle and b: it's directly linked to driving style. These things need to be replaced.
Please also don't forget that some people actually buy 4x4 vehicles for that purpose, and after all is said and done, this is an off road vehicle and every decent hard working off road vehicle squeaks, rattles and is a bit bumpy.
Regards from a harsh terrain South Africa.
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