2004 Mercedes-Benz Vito 111 CDI 2.4d from UK and Ireland
It looks nice, that's all
Every panel with the exception of the plastic wings has shown rust. Merecedes dealership agreed to make good and the vehicle was booked in for a two week job.
Upon further investigation, the body shop found that the tail gate and the supporting panels had extensive rust inside the panels and recommended replacing them. 'Oh no' said Mercedes at Milton Keynes head office, 'clean them up and respray them'. After some haggling with my local dealer, it was agreed to replace them. I believe the suggested course of action is refered to as 'dabbing and scabbing' - the scab being the surface rust. The van has now been with the Mercedes dealers preferred body shop for 7 weeks come Tuesday and still the body shop cannot give me a collection date. In the words of Diana Ross 'I'm still waiting'.
Dealers attitude is terrible, not chasing body shop, not returning phone calls, coming up with dodgy excuses and worst of all - Passing the buck to everyone else 'it's not my fault, like you I'm stuck in the middle'. Yeah right!!!
My point is very simple - buy Ford, buy Renault, buy VW, buy Vauxhall, but if you value your money. Well you work it out?
Would you buy another car from this manufacturer? No
Review Date: 29th June, 2006
3rd Nov 2007, 19:27
Like you I'm not too fussed with Mercedes commercial vehicles; the Vito is trying to be half car, half van, and the build quality is quite bad for merc. I've inherited a Vito in my new job coming from many other manufacturers vehicles in previous jobs. I'm surprised at the rust on a van of only three years old, which is parked up in Glasgow (many miles from the sea side)
Loose plastic seems to be the norm.
The engines are so so, but only peak at top bhp for short spells, leaving flat spots in rev range.
I wouldn't buy one if I worked for myself.
Retail price is premium for a short shelf life van!