Van went in for minor service, they had it for two days trying to fix the problems, but as they don't supply a courtesy vehicle I had to have it back with some of the problems un-resolved as I couldn't afford to have it off the road any longer. The brake assist control unit is faulty, but I'll have to get that fitted at the next service as it has to come from Germany. The same goes for the rear window wiper motor. I kept having to adjust the driver's door mirror as the glass swivel joint was faulty; it transpires that the mirrors aren't covered under warranty, even for manufacturing defects. As they have to break the plastic covers off to gain access they have to be replaced too -over £100 to fix this in the end. Bit of a joke considering it was a manufacturing defect. The driver's armrest ratchet has broken again; I wouldn't mind, but I only rest my arm on it, I never put any real weight on it.
The brake pad warning light was a sensor fault. All four wheel covers have fallen off, one by one, along with one of the plastic mirror covers. The passenger door has dropped on it'd hinges & is rubbing on the front wing. Funny, this door is hardly ever used on my van. The reversing lights work only intermittently. The differential is now starting to whine. The gearbox is still jumping out of first, even though the dealer claimed to have rectified this. The synchromesh on second gear is definitely getting weaker. The side-sliding doors are coming loose on their hinges again, making them difficult to shut. The passenger door electric window seems to have a mind of it's own. This is at 50,000 miles & 18 months old. I honestly can't wait to see the back of this van.
I am a London taxi driver and have done 42000 miles in a Mercedes Vito CD 2009, and had no major problems with this vehicle.
The EGI sensor went; they sorted this out under warranty. They were polite and helpful.
Would I buy another? Certainly.
I own a 54 plate Vito 111. I would not recommend one to anybody. For a six year old Vito, the tailgate has gone rotten, unrepairable, both sliding doors very rusty, both front doors very rusty, bonnet very very rusty, needs a new one, both rear quarters panels very rusty, the full van needs a lot of sanding down and a respray.
The only things that have no rust are the wings, but that's because they are not metal. Why do these rot so much? We are in 2010, not 1980. I also can't get first gear.
Nice van but crap quality.
Vito delivered with incorrect mirrors for a RHD car. The sliding cargo doors hinges broke, so I had to strap up the door and try to get it to MB to fix. Happened two more times. The passenger window glass keeps falling into door.2nd gear crunches from day 1 and is still not fixed. Don't spend the extra $$$ on metallic paint. Clear coat on Brilliant Silver is non existent. There is rust on the roof where the sunroof channels are, and rust on the rear door. The floor wears very quickly.
I have had crap service from MB.
There are 2 more months until the lease is up... see ya MB.
**** Buyer Beware *****
I bought a brand new Vito 639 Traveliner in 2007, and I now have 110000 miles on it, and I've never had a problem with it.
I also have a 2004 Vito Traveliner with 320000 on it, and only now has 5th gear gone on it.
We use these Vitos as taxis, and would not consider anything but Vitos.