28th May 2011, 08:02
Since you purchased the car new, if you are still under the bumper to bumper warranty, they have to fix it for free. That is what bumper to bumper means. I had a 90 Pontiac Grand Prix, and the stitches got loose from the head rest, and it was repaired for free, since it was still under the 3 year period.
21st Jun 2025, 21:48
“Since you purchased the car new, if you are still under the bumper to bumper warranty, they have to fix it for free. That is what bumper to bumper means.”
Someone is clearly not a lawyer. The terms and conditions of any warranty are spelled out in pages of very precise and tedious detail; the snappy tagline the dealer spouts out at you is not comprehensible and legally binding (it’s often even misleading).
Even if your local Pontiac dealer took care of your problem without hassle, it has no relevance to a different car, of a different make, at a different dealership. Further still, dealers have discretion to cover problems outside the scope of what the manufacturer specified; if that location had another manager at the time you took your Grand Am in, you may have received much different treatment.
It’s unfortunate that any new car drops a window so soon after purchase. But no matter how accommodating a dealership is, I’d rather not have to visit it more than necessary. Free service still takes time.
19th Dec 2010, 03:54
You can't blame a car manufacturer for having bad customer service because of that certain dealership. You should instead pinpoint that specific dealership as being rude. Our local Mitsubishi dealership is amazing! They really took care of me when they fixed my torque converter on my 00 Galant. They didn't act rude towards me, and said if I had any problems, to come back ASAP. If you expect a dealership to fix a problem like what you had for free, then your best bet is to go with a BMW. Otherwise, that's on your hands.