2002 Pontiac Grand Am GT Ram Air from North America
I would suggest buy it, but only with a clause for those windows
About a month ago my driver’s side window just fell off the track for some unseen reason, and would not roll up. I could hear the motor running when I pushed the button, but the window did not budge. It only took about 5 minutes to take the driver's side door panel off, and that's when I discovered 5 broken pieces from the plastic guide rail at the bottom of the door. So for a quick fix, I lodged the window back in place until I had time to research a fix for this tragic event.
Just so happens I got busy and a month has passed, and now my passenger side window has done the same thing. This time I got on the Internet and found out that many owners are having the exact same issue that I'm having. I agree with many of the posts that Pontiac and GM should take ownership of this mistake, and issue a general recall for the parts in question.
The engineer is the one who should have to pay for the so called $500 repair job when you take it to the dealership. I'm not a rocket scientist, but I can understand simple weight to load balance, and the substandard plastic used in this guide rail just could not hold up to the load that it was subject to time and time again.
I went ahead and posted a complaint on http://www.consumeraffairs.com/php/a_report.php
I'm also going to log a complaint with Consumer Reports and write a few choice letters to the complaint departments of both Pontiac and GM; not sure if this will help, but I do know the more of us that do complain, the better the chance that this major deficiency will be addressed and corrected.
I really have no complaints, other than the problems with the power windows and the plastic guide rails. The car has been very dependable with that one exception.
Would you buy another car from this manufacturer? Yes
Review Date: 4th December, 2007
15th Feb 2008, 00:28
The exact same problem happened to my Grand Am about a month ago; Driver's side window. A few weeks after that, the engine was shot and I had to scrap the vehicle. Not even 6 full years of use out of it, and it's off to the junkyard.
12th Jun 2010, 22:17
I bought a 2002 Grand Am at a dealership. The dealer told me window needed a handle, but was fine... he lied. I discovered a block of wood was holding up the window in place, then later the passenger window fell apart. I cannot find the parts for the windows anywhere, so in conclusion @%$! Pontiac. But overall the car runs great.
14th Jun 2010, 17:16
Lesson 1. NEVER trust a dealership. ALWAYS make them FIX the problem before you buy the car... ALWAYS.
Lesson 2. Pontiac Grand Ams have VERY flimsy window support clips. NEVER slam the doors or allow your passengers to.
My 2001 Grand Am was one of the best cars I ever owned. Not a single problem in 8 years. I loved it and should have kept it, although the Fusion I now drive is also flawless.