2002 Pontiac Grand Am GT from North America - Comments

About a month ago my driver’s side window just fell off the track for some unseen reason and would not roll up, I could hear the motor running when I pushed the button, but the window did not budge. It only took about 5 minutes to take the drivers side door panel off and that's when I discovered 5 broken pieces from the plastic guide rail at the bottom of the door. So for a quick fix I lodged the window back in place until I had time to research a fix for this tragic event. Just so happens I got busy and a month has passed, now my passenger side window has done the same thing, this time I got on the Internet and found out that many owners are having the exact same issue that I'm having, I agree with many of the post that Pontiac and GM should take ownership of this mistake and issue a general recall for the parts in question.

The engineer is the one who should have to pay for the so called $500 repair job when you take it to the dealership. I'm not a rocket scientist, but I can down simply weight to load balance and the substandard plastic used in this guide rail just could not hold up to the load that it was subject to time and time again.

I went ahead and posted a complaint on http://www.consumeraffairs.com/php/a_report.php

I'm also going to log a complaint with Consumer Reports and write a few choice letters to the complaint departments of both Pontiac and GM, not sure if this will help, but I do know the more of us that do complain the better the chance that this major deficiency will be addressed and corrected.

Greg Crosby

Clinton, MS.

I really have no complaints other than the problems with the power windows and the plastic guide rails, the car has been very dependable with that one exception.

The exact same problem happened to my Grand Am about a month ago; Driver's side window. A few weeks after that, the engine was shot and I had to scrap the vehicle. Not even 6 full years of use out of it, and it's off to the junkyard.