2004 Proton Waja MT from Malaysia
Save yourself the trouble - buy a better car
After just 2 weeks of driving on the road, squeaking sound in the cabin became more and more audible.
Hissing sound also became louder as the steering wheel is turned.
The front speaker located at the driver's door also started squeaking when the music volume is cranked up.
The rear door's switch malfunctioned when I received the car. I only noticed this a week later when I opened the rear door and noticed that the cabin light does not turn on when I open the rear door.
3 weeks on the road and the rear lights switch malfunctioned. The rear light was 'on' all the time even when I switch off the engine. I had to get a mechanic to disconnect the wire for me temporarily so as not to drain up the battery.
There was a paint defect on the bonnet of the car during delivery. The lining inside the car (on the ceiling) was also stained when I got the car. Proton refused to fix the paint on the bonnet and the lining in the car even though it is stated in the warranty card that these are warrantied items.
Proton's customer care was not very helpful when it came to complains about the paint and lining problem. It was very time and money wasting calling these people up yet they could not resolve such simple problems.
The quality of the car is seriously questionable. It could have been a very good car if built properly. No more proton for me after this encounter. Even with the recent TUV certification on the new proton Savvy, I would never get another proton, unless they do something about the way they treat their customer. The customer care has a lot of improvement to do.
Would you buy another car from this manufacturer? No
Review Date: 21st July, 2005
Yes, I strongly agreed with you, the customer care was extremely poor in service when dealing with complains. Too many things I need them to rectified, but none of these has been rectified so far after a half year ownership.
For them, whatever we complaints was normal like poor engine tuning until car shaking in 'N' position (A/T), asked for a check as why then they said everything was in spec and no problem for that. Imagine, what kind of attitude they've possessed? They can felt the things yet said it's normal. Escalation has been made to their HQ in Malaysia for all these attitudes after visited 3 branches and none of these branches can made me happy.
I'd strongly not gonna recommends anyone to go for Proton Cars. If they can't have a good customer service then why they've to issued a 2 years warranty package? We don't need any of these warranty if none of the service technicians able to rectify the problems that we're facing.