1997 Renault Scenic RT from UK and Ireland - Comments

22nd Jan 2004, 03:05

"Good concept, poor build and poor after sales service"

What things have gone wrong with the car?

Firstly front electric sunroof failed just 2 months outside warranty period after the cable connecting the motor to the mechanism sheared. Cost of replacement £1000! Cost as an optional extra at time of purchase £250.

Secondly during its 20000 mile service it was reported I needed new front discs. This surprised me greatly as the car was serviced every 6 months and no comment was made before. Also the car was not driven hard. I contested their view and took the car elsewhere where the disc's were passed as being OK, but a more serious fault of a failing steering rack was diagnosed. Took the car back to the dealer who inspected the steering rack and said it was fine, but again said the disc's needed replacing. I opted to have the disc's skimmed as recommended by other garage. 3000 miles later at its next service the dealer low and behold told me I had a failed steering rack (as diagnosed by other garage, but ignored by dealer) only 3000 miles earlier. Cost to replace approximately £850. Interestingly made no comment to me about requiring new front disc's - this was strange as they had only been skimmed!

When I spoke to Renault UK they stood by there dealer and would not accept any blame for the 2 faults. I eventually sold the car before its 1st MOT was due. Would I buy another NO.

General comments?


26th Oct 2004, 14:23

I am having the same problem with my Scenic.

I would Like to say that this is the worst car that I have ever own.

I hate the service and the car

Curtis Wong

Trinidad.

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