2002 SAAB 9-3 SE 2.0 turbo from North America
This was my second and last Saab
I suggest you read Saab 9-5 customer service complaints on this site before purchasing a Saab. My daughter bought my Saab 9-3 off my lease. Shortly after, we received an oil sludge letter extending engine warranty. The sludge letter is posted on the Internet. We increased the oil change frequency accordingly and when the engine developed a whine, we took it to the Saab dealer. He said he heard no noise and told us to continue driving it. 400 miles later at 65,000 miles the engine failed. Saab charged me $744 to tear down the engine to see if it was an engine sludge problem. The dealer said there was sludge in the oil, but would not put that in writing and according to the dealer, the regional rep said the failure was a piston failure (maybe due to no lubrication??) and it not covered by the engine sludge warranty. They have not responded too many calls to put the reason for the warranty denial in writing and there is no way to talk to the regional rep. The Saab 800 service line is manned by screeners who are forbidden to put your calls through (per the screener I talked to)
Saab does not stand behind their warranties and their customer service is non-existent.
It is a seriously fun and practical car, but not worth buying another.
Would you buy another car from this manufacturer? No
Review Date: 4th October, 2006
4th Oct 2006, 06:33
An off-lease car with only 5 miles on it? Was it a one day lease? Please explain???
25th Oct 2006, 10:21
I too recommend NOT to buy a Saab 9-3, especially in the 1999-2002 range. I have a 2000 9-3 and a diagnosed oil sludge problem at 87,000, I was charged $600 to dismantle to confirm the diagnosis. I have all records to show my oil changes and signed affidavits for those they disputed and they still denied the oil sludge claim and their warranty. I'm out the money I owe on the car and the money it would take to fix it.