2002 SAAB 9-3 Convertible review from North America
"Sub-standard Saab customer service, safety hazard"
What things have gone wrong with the car?
A couple of weeks ago the engine in my Saab (2002, 9-3) literally blew-up - I was driving on an interstate highway at 65-70 mph. Engine temperature was in normal range. Then the oil indicator lighted up for a few seconds. I heard a 'poof' sound and I saw a smoke screen behind my car. I started loosing speed rapidly in heavy traffic. Luckily for me and my kids, I was able to get to the right shoulder of the highway safely. I took the car to the Saab dealer, where I was taking my car for service, to inspect what happened. Here is the text from the bill:
Removed cylinder head and found 3 pistons burned down to top rings. Could not determine cause of failure since engine won't run. No assistance offered by Saab Cars. Owner declined repair at this time. We tested fuel and it appears normal. Inspection shows also internal parts show no sludge - indicating good maintenance.
General comments?
Very nice ride. Great acceleration and handling.
Ergonomic interior design.
However, terrible customer service and, in the case of my car, a big safety hazard.
Recommended reviews
| 2002 - 9-3 Convertible SE turbo Horrible |
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| 2001 - 9-3 Viggen convertible 2.3 litre B235r Unique, fun to drive, and proud to own |
| Would you buy another car from this manufacturer? | No |
| Model year | 2002 |
| Year of manufacture | 2002 |
| First year of ownership | 2005 |
| Engine and transmission | 2.0 turbo Automatic |
| Performance marks | 8 / 10 |
| Reliability marks | 0 / 10 |
| Comfort marks | 7 / 10 |
| Dealer Service marks | 8 / 10 |
| Running Costs (higher is cheaper) | 6 / 10 |
| Overall marks (average of all marks) | |
| Distance when acquired | 36000 miles |
| Most recent distance | 61500 miles |
| Previous car | Honda Accord |
| Date of Entry | 4th March, 2007 |