The first day after I purchased the car, I had to take it back in for an oil leak. The oil housing had to be replaced. I called Volkswagen Customer Service to voice my concerns.
Dash board bubbled. Had to replace.
Headlight went out, had to replace.
Side mirrors were loose.
Seat parts cup holders were loose.
1999, vehicle stuck in park position, had to be towed. I called Volkswagen again to voice my concerns.
2000, vehicle stuck in park position, had to be towed. I called Volkwagen again at this time to voice my concerns.
2000, vehicle stuck in park position, tow truck driver rocked the car back and forth for several minutes and got it out of park position. We took it to the dealer, now going on 3rd time for this issue.
2000, vehicle stuck in park position while I am on a company overnight rafting trip in Sacramento, California in the middle of the wilderness. My boss and his son are able to get the car out of park by rocking car back and forth for several minutes. I call Volkswagen Customer Service when I returned. I am very concerned and the manufacturer is treating me like it's not a big deal.
2000, mileage speedometer is getting stuck, engine is lurching, car is making a popping noise in reverse, and the mileage cluster system is going on and off.
2001, front driver's seat broken, $536.00 repair, battery needs replacing, engine light on, mileage cluster out, fuel door won't open (2nd repair for this problem), emergency knob broken. I call Volkswagen customer service again. Total repair is close to $1400.00.
2002, car stuck again in park, mileage speedometer still getting stuck, car radio is not working, engine is lurching. I call Volkwagen Customer Service again. My complaints fall on deaf ears! Repairs cost $487.00.
January 24 - My daughter picks up the car from the Volkswagen dealer, drives off the service lot, parks the car and starts it up again, and it won't move out of park. We have just had it "fixed" for this problem. CAR GOES STRAIGHT BACK TO DEALER. I call Volkswagen Customer Service and they assure me someone will return my call. I do not get a return call. I'm not surprised!
I will never ever ever buy a Volkswagen again. Not only is my car very bad, but Volkswagen Customer service is the worst. If anyone at the factory had dealt with my issues I could have resolved myself to buy another Volkswagen, but I have received the worst customer service I have ever received in my entire life! I am stunned!
You have to realise... calling VW customer service won't cure your problem. you have to aim at the DEALER!!
What will someone on the phone do? "I understand; I have taken your concern"...tell the dealer to replace the car, and stop wining to the people at the call center!
Ever heard of the lemon law... after the thrid time trying to fix your car stuck in park thing, you should have filed a claim. Consumers need to be more educated when making thses kinds of purchases!
I absolutely believe this review. I went to test drive one (2001 with 107,000 miles on it) and they brought it around for me. I jumped in and it was stuck in the park position! Three guys from the dealership all tried to get it out of park and they couldn't. Made me NOT want to buy one. Sounds like a pile of junk to me!
When I had the same problem with my 2001 Beetle, I immediately called the 800 number and they gave me a temporary solution to get it out of park, but failed to tell me that I wouldn't have brake lights... The brake sensor, a $10 part mind you, failed -so the car wasn't recognizing that I was pressing the brake, therefore I couldn't get it out of park. It is a fairly serious problem with a simple solution (It took $10 and ten minutes to replace in dash under steering wheel). :O (It is a shame that the customer service is poor, but even more disappointing is that the dealer can't even fix the car they sell. I would've taken it to a different Volkswagen dealer, or called the management as soon as the problem persisted the second time around.
That does it for me; I won't buy the 1998 Beetle I had my eye on.
thanks, norman.
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