2010 Volkswagen Golf GTI DSG 2.0 TSI from Malaysia
Good car, but poor aftersales
Strangely many things have gone wrong:
Air conditioning vent clip broken (2 weeks old); had to wait for another 2 weeks to get the parts.
Vibration/rattling sound on the front doors.
Braking noise; luckily was able to rectify it.
Timing chain cover cracked, so some engine oil leak occurred, and had to get the cover replaced (have to wait 1 month).
Again, the timing chain cover cracked; another wait of 1 month.
Water pump leak; got it changed on the dot (luckily got parts).
Knocking sound on the rear door; took them some time to rectify.
Engine oil leaking, which took them over 3 months to rectify for good (wow, a so called expert, yeah right!).
The car performance is good.
The only thing is build quality and reliability.
The service centre is a nightmare; very poor after sales.
Common issue; no parts, and the waiting time is 1-3 months for parts.
The booking queue for service may take weeks.
Service time is very bad; might take days or weeks to resolve an issue.
Would you buy another car from this manufacturer? No
Review Date: 9th November, 2013