2002 Volkswagen Jetta from North America - Comments

9th Dec 2002, 15:35

We had the same problem with our 2002 VW GTI 1.8T, Ignition coil burned 3 times in 3 month. Next time, definitely, will buy Japanese.

26th Jan 2003, 11:45

I have a 2002 1.8 t which I bought Sept 2001, and the towing company just picked it up for the 2nd time. 1st time was some coils, it is doing the same thing this morning and has the same smell...

I just want them to take it back, my used Hnda which I had before this never had one thing wrong with it..

Any advice??

8th Jul 2003, 12:54

I have had my 2002 1.8T since January of 2002. Currently sitting at shop, for window issues. Need I mention mildew growing in it from leaking doors, which I have complained about since I purchased it. Please make your issues heard! I am currently posting as many summations of my horrible experience as possible and I hope that others that are stuck in the same situation will help and do the same. Volkswagen will not stand with the Customer!!! I will NEVER purchase a Volkswagen again or recommend. Please advise if anyone here, knows how to get some action on these issues, besides the Lemon Law (which is way underrated!)

10th Jul 2003, 19:36

I only have 22441 miles on my 2000 Jetta and had to replace brake pads twice. Seems the inner pad wore out faster (metal to metal) than the outer part. Any one out there can explain the extreme wear on one side of the brake pads???

10th Nov 2003, 09:35

I have a 2001 VW Jetta GLS and I have had the following problems:

1) Brake pads wore out at 22,000 miles

2) The blinkers no longer work.

3) The sun roof became clogged after 6 mos causing water to leak in.

4) My passenger side window fell into the door.

I called VW about the brake pads and was told they would not cover them.

I am extremely disappointed with my car, thank god my lease is up in 3 mos!!!

23rd Jan 2004, 13:11

2001 VW Jetta GLS VR6.

This car is in the shop all the time. I am leasing it from VW and they still didn't inform me about the window problem. The service department at my local VW dealership couldn't fit me in until the following week, leaving me with a window that wouldn't go up! I finally had to fix it myself. Now I am hearing a noise coming from my front left wheel any time I turn and my transmission seems to be making weird shift points. A four year lease with a two year warranty makes zero sense. I just assumed that this would be a good car. I was wrong. I will never buy another VW.

8th Jul 2004, 21:41

Hi guys, Volkswagen Jetta GLX 2001 owner here. Same problems, engine coils, windows breaking (3 times) wipers, AC and lights going out etc...

Here is what you do. Get all the history from the service department you went to, and call VW and tell them you want them to buy back the car. We have government and state agencies in place to protect us from inferior products and services. That is what I am currently doing. Contact: FTC.gov and file an online complaint, state attorney general (you can get a list of all cars bought back), National Highway Safety Association http://www.safercar.gov/Vehicle+Owners/.

Be persistent and vocal, and have all your information history. Knowledge is power!

13th Jan 2006, 01:12

My 2002 Jetta TDI's transmission broke at 66500 miles. This is 2000 miles after I took it to the dealer in Las Vegas to check it for transmission problems. They replaced the glowplugs to fix it. The service rep told me that they dropped the trans oil pan to check it, but I do not think that is true because she only told me that after I asked her if they did it... she made no mention of it when she gave me the summary of the work they did. VW America tells me to call the dealer, the dealer tells me to call VW America. I'm taking the advice of one commenter to request that VW buy back the vehicle and I have submitted complaints on those 2 websites. I'm extremely disappointed in the quality, customer service, and professionalism of VW.

24th Jan 2006, 23:28

I now have a 2006 Toyota Corolla and will not buy a VW again. Toyota is much more reliable and their workers are much more professional.

25th Jan 2006, 12:53

http://www-odi.nhtsa.dot.gov/cars/problems/recalls/recallsearch.cfm

This is the site that a previous post was trying to guide you to. My 2002 VW Jetta has been in the shop 3 times for windows falling into the doors, 2 times to replace an overactive blinker that ticks non-stop even when the signal is not engaged (very annoying), and today will be 4 times for the radio quitting. I love my car, but really think that they can do better -- after all, this is 2006! Not only that, but I was told by the gentleman that sold me the car in 2002 that my gas engine (versus the diesel) was made in Mexico. I am willing to pay for quality, but so far I'm not impressed!

13th Feb 2006, 19:09

The comments above pretty much sum up the constant frustration I experienced with my 2000 Jetta. I finally got rid of the thing (after only 6 years and barely 60,000 miles) and traded it in for a new Honda CRV. I also still drive a 1993 Honda Accord with almost 165,000 miles, and it runs great! If you are even thinking about purchasing a Volkswagen, don't. You will have nothing, but frustration and aggravation.

2nd Mar 2006, 07:20

I've had constant problems with my 2000 VW Jetta. Glove compartment clip broke for no apparent reason. Steering cable snapped. Rattling. Check engine light constantly kept coming on, and I finally was able to get it fixed at an independent garage--this was after taking it to the dealer three or four times. They could never fix it, and this was the dealer! They fixed a window clip for free ($10!--big deal)

I called the company's worthless "customer care" line to complain about all the problems, and was told "sorry, there's nothing we can do."

This is my first and LAST VW. They look nice, but can't recommend them for its lack of quality and reliability.

12th Jan 2007, 14:19

I bought my 2002 VW Jetta 1.8T brand new and it's been a joy to ride, except in the last year or so - after 50k miles worth of fun & relatively safe driving, it started acting up...

Most major problems were related to the ignition!

The key would get stuck and the car would stall when I start it... I had to give it time to do 'it's thing' then it could run without drama...

Then one day out of the blue the car jolted or 'jumped' sporadically WHILE driving on the highway! it did this 3 times in 3 weeks while I was waiting to get an appointment at the dealer... and the problem has been linked to I was terrified! it's being fixed as I write this, but after reading all these other complaints, I think I'm going to have to get rid of it before it gets rid of me!

24th Apr 2007, 09:34

I have had the same problems with my VW Jetta, especially the coils needing replaced, which cost over $800 to fix, has anyone had any help from VW on this issue, or heard of a recall? It seems to be a common complaint.

5th Jul 2007, 13:44

I have a 2002 GL check engine light ons on/ ac problems ECS LIGHT ON fun to drive, but problematic.

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