Great concept, terrible quality
Repeated sun visor breakage.
Engine management failure warning.
Gearbox cable linkage.
Central locking problems.
The concept is great, but the quality is terrible. I thought I was giving myself a treat swapping a Citroen BX estate for the Sharan. The BX felt flimsy, but was reliable. The Sharan felt solid, but was unreliable and I had no choice to sell it when the warranty ran out.
The car was very comfortable and relaxing (like most MPVs) with all that space inside, but it's replacement (Citroen Synergie) has all this and reliability too.
The sun visors are built to self-destruct and have to be replaced at £65 a throw, because if you don't the vanity light (which won't switch off) flattens the battery.
The dealer had no idea why the engine management light kept coming on (the light that means 'do not drive') and suggested I carry on - great!
The same dealer also managed to ruin the paint on the front bumper, and then try to deny having done so.
The light bulb on the digital climate control switches failed. Cost of replacement? £60. No joke!
Gearbox cable linkage failed repeatedly, in the end I just drove with a floppy (gear) knob and crunched the gears.
To me, the VW image of quality is pure image and no substance. Would be very reluctant to buy one again.
Would you buy another car from this manufacturer? Don't Know
Review Date: 13th January, 2003