3rd Apr 2011, 11:17

In the late 80's, both my brother and I purchased new Dodges from a local Dodge dealership. We both encountered problems within the first couple of months. The dealership flatly refused to repair them. The manager actually told me "We won't fix it and there's nothing you can do about it". My brother filed a complaint with Chrysler. He never even received a response. He traded his Dodge for a Chevy. I opted to pay a private shop to have nine fixed and keep it. That is why we now buy only Ford or GM vehicles. Ford and GM have always honored our warranty.

4th Dec 2012, 08:00

Is it possible that there is a fixed agreed total for a warranty repair? If the dealer does not complete it in a certain block of time, do they lose money? Is there a lot of paperwork and delay of payment by a manufacturer if one single element is missed? I put that out there, as I go through that with a different product getting reimbursed by the manufacturer. By the way, I drive GM and Ford.