4th Jun 2008, 23:23
We have a 2007 Town and Country LX, which we bought used with 25,000 miles. Within two weeks of driving it we took it into a dealership because the gas mileage was terrible - 13 in town and 18 on the highway. They could find nothing wrong.
Have taken back to the dealership twice more, providing a spread sheet where every fill up has been recorded. Told it was our driving habits. However we have been driving Chrysler Mini-vans for 18 years. Also told it was the gas we are using, but "Consumer Report" says there is no difference in gas, and we purchased it from the same place all the time. There has also been no change in our driving patterns. Paid to have the fuel injection cleaned because of supposed carbon build up on 2007 T&C. Also told that we should be putting a gas additive in the tank as recommended by Chrysler, but when we asked for that to be put in writing, service refused.
We have called customer service twice as advised by the service department of the dealership. First customer service representative stated she would get back with us the following week. It never happened. Second customer service person was very pleasant, but could offer us only to speak to a supervisor. How disappointing! Robin did indeed inform me that she had gone through a great deal of training and that was why she is a supervisor- she definitely knows how to give "pat answers". She offered these suggestions for improving gas mileage. NO idling, no aid conditioning, no cruise control, - all things we are already doing as well as having taken the car top carrier off and increase the tire pressure. We have followed the maintenance requirements - getting the oil changed every 3,000 miles.
I stated that we chose this mini van, not an SUV. That we had read numerous reviews and researched the gas mileage of various vans before purchasing this T&C. The mileage rates were posted on the van at the time of purchase and in the ads of the dealership and Chrysler. Robin reminded me that these rates are not set up Chrysler and that there is a range. I informed her that I was well aware of this, but that a customer should be able to expect the gas mileage to be within a reasonable range, - not a 6-7 mile difference.
Her finally claim was that because we bought the car used (had reviewed the Carfax and knew there had been only one owner - a rental company) the car obviously had been abused. Well this car looks great - sparkling clean engine, as well as interior and exterior. All fluids had been inspected by us before agreeing to buy it.
In the end, when I continued to politely counter each of Robin's statements, "supervisor Robin" claiming to be the cooperate office, stated she would not listen to anymore discussion, that I was not listening to her, and declare that Chrysler could do nothing to resolve our issue. She then hung up on me. I'm sure her documentation about our exchange will make me out to be "the rude and argumentative customer". Sadly my husband and I really like the van, but can't live with this issue or this kind of treatment. We are very disappointed - we have been loyal to this American car company forever, but obvious they don't care about loyal customers.
28th Jun 2008, 09:53
I came across these comments and I have to agree with the person with 2001 Town & Country. I will never get another one I have the same year and my driver's side motor went out at 62,000 miles and front end problems went bad at 35,000 miles my power side doors only work when it is warm. I bought this brand new also. Now today my car didn't start and I am waiting to find out what this issue is. I have 75,000 miles on it now and ready to get rid of it before too many other things go wrong. I am going foreign van next!
15th Aug 2008, 17:55
I have had a love/hate relationship with this van. Right know I hate it because I am having to spend $3,000 to rebuild the transmission. Bearing failed and destroyed the planetary gears. There have been other problems to numerous to mention which have cost me in the range of $2,000. Shame on you Chrysler for such a poorly built vehicle.
Here is the love part; the van is a very versatile sports equipment hauler -- bikes, hockey gear etc. Very comfortable on long trips, which there have been many. However, on balance with the transmission failure the love gone. I will never purchase a Chrysler product again. Next vehicle will be a Toyota or Honda.
21st Nov 2008, 12:26
I just shelled out $1800 to have my transmission rebuilt, a bargain I've been told but on an a vehicle that is less than 8 yrs old outrageous. I owned a Honda prelude that I donated with 300,000 miles original engine and transmission, a Toyota Camry with almost 350,000 original engine and transmission, can you see the common factor they were both Foreign. The big three should be ashamed of the poor product that they are selling to hard working Americans. This is the last time that they get a dime from me, let them go bankrupt maybe then they will get serious and produce cars that are reliable, last and hold their resale value. Long live Toyota!!!
28th Mar 2009, 08:46
Well, I feel better now or should I say, not alone. I have a 2001 Town and Country. I am very disappointed, but I can see from the other postings, it could be worse.
My 1999 T&C is going strong and I may keep it with 170,000 miles. The newer version needs a transmission and I've been given different quotes. After getting upset that the trans went after only 80,000 miles, I shopped around; one place said $2,600 without even seeing it and said it could be the sensor? Another before pulling it apart said 2000 or 1800, but the next day when I was upset said it may only be 1500 to 1800. Not sure where to go now. If the 1999 air hadn't broke, I'd drive it. It's twice the van and problem free.
4th Jun 2009, 12:31
I love my van; 1999 LXI with 168k miles. One day it got stock in second gear. I was told that I need a rebuild tranny for 2,300, but I went to the dealer and it was only the computer module; $500.00 later and is still running great.
2001 Town and Country Limited, 135k miles, runs like new. Only problem was the sway bar links, $25.00 each.
I am a happy Chrysler owner.
12th Jun 2009, 13:23
I have a 2001 Town and Country van that I bought new that now has 120,000 miles on it. It has needed very little work other than normal maintenance in that time: new bushings for the sway bars, a small oil seep from the top cover, and a new battery.
This is my second Chrysler van. My first was a 1991 Town and Country that had transmission problems. While that was bad, it schooled me on what NOT to do with Chrysler automatic transmissions if you want to avoid spending a lot of money for transmission repairs. Do NOT switch from 'R' to 'D' or from 'D' to 'R' while the wheels are moving even the tiniest amount. The worst offenders are impatient people who snap the lever from 'R' to 'D' while backing out of their driveway with the wheels still turning. The Chrysler automatic transmission is actually a very good transmission (as is the V-6 3.3L or 3.8L engine) but using the transmission to stop the vehicle is guaranteed to break it as that is the one thing it's otherwise advanced design cannot tolerate. I learned that the hard way and now everyone in our family uses the brakes to stop the car, not the transmission and it still runs like new and will probably last the life of the vehicle without repairs. Happy trails...