2004 Fiat Punto Active 1.2 from UK and Ireland
Nice car, but too many problems have been reported, and rubbish customer care
I bought the car in April 2005, so the weather wasn't too bad. It came to September, and I had quite a big pool of water in the back passenger foot well. This is a continuous problem, and Fiat cannot fix it.
It's been 7 months now. Rain enters on the left side, and I suggested replacing both seals, and if it still continues, both doors. I was told that it is not cost effective to replace parts if they cannot prove that they are faulty, but it seems like a huge waste of money to pay men to hold a hose over my car for hours at a time, on more than one occasion, trying to find a leak. The money spent could have paid for a door and a new seal.
Constant rattling of the radio unit.
Rattling of the left hand side passenger door.
Screeching noise began a few weeks ago every time I turn left.
Nothing mechanical has gone wrong with the car (with the exception of the new wheel noise when I turn left, which is my only complaint).
Great fun to drive, although seats are a bit uncomfortable.
I have had enough of the leak, and although my service manager has agreed to keep repairing it even though it is out of the two year warranty, there seems to be no end in sight, and I do have to travel quite a distance to get to my Fiat garage.
I emailed Fiat UK to complain and wanted to know their policy on unrepairable manufacturing problems, but they don't care and sent me back to my service manager.
I asked if they wanted to send the car away and I would pay the difference for a new car, but they don't care and can't help, even though Renault do that for ongoing manufacturer faults in their cars.
I am hoping to trade it in tomorrow, because although I love the car, I can't go on like this any more. They are wasting my time and theirs by pretending they can fix it.
They did replace a door seal eventually, but I don't think it's the one they should have replaced, and it didn't help anyway.
Would you buy another car from this manufacturer? No
Review Date: 13th April, 2006
14th Apr 2006, 07:09
After years of loyal Fiat ownership including three new Puntos, we despaired of Fiat problems, and the horrendous service and defected to Suzuki.
What a difference! Fiat make you feel that you are the problem, Suzuki cannot be more helpful.
Our family now has had four new Suzukis in two years, so Fiat have lost out due to their appalling service.
The brand has been reliable too, but when we have any problem, it is sorted quickly, efficiently and politely. Your car is returned washed too.
FIAT acronym= Fix It Again Today, Fix It Again Tomorrow!!
Or in the case of Fiat Service, don't fix it at all and go round in circles until the customer trades it in elsewhere!
Try a new Swift 1.5GLX as it compares very well against the Punto, with better build quality and equipment, as well as much better aftercare.
Our friends own them and swear by them, rather than at them!