2006 Ford Mondeo Titanium X 2.2 TDCi from France
A very capable car, ruined by abysmal back up and customer service
Turbo failed. Oil seal failure allowed engine oil into turbo, inter-cooler and on into the combustion chambers. Engine 'ran away'.
Engine "hydraulicked". In other words it started burning its own engine oil. Car went out of control on the motorway. Unable to stop the engine even with ignition turned off. Engine was revving beyond the rev limiter.
Very dangerous situation. Eventually managed to stop the engine by stalling it on the hard shoulder, plus the engine also seized due to lack of oil. The car is just ten months old.
No problems up until then.
I would advise anyone thinking of buying a new Ford to look very closely at the 'Contract of Assistance'. If your new Ford goes badly wrong UK Ford Assist is contracted to the AA who can provide a hire car for only up to two days. My Mondeo was supplied in France. Here Mondial are 'Ford Assist'. They can arrange a loan car for up to four days.
The problem is that my car broke down in the UK on my way back to France. Mondial did not know what to do with me. I had the car towed to a Ford dealer in the South of the UK on a Sunday. They would not even look at my car until the Wednesday. I have had to pay for a hire car and now I have no car at all, yet I am paying for my new one and have nothing to drive. I do not know when I will get it back.
If your Ford is a UK one and it goes seriously wrong like mine, your dealer may sanction a loan car through Ford's warranty department, especially if any parts are on 'Back 'Order'. Ford France will not give you anything, they do not care. I have never experienced such arrogant and uncaring customer service. My Mondeo cost me over 29,000 Euros ten months ago. I might as well have bought secondhand.
As a footnote, I collected my Mondeo from the Ford dealer in the UK and drove it back to France. Coming off of the A16 autoroute at a junction ramp, the brakes completely failed. The foot brake pedal went straight to the floor. I very nearly crashed the car. There was no warning at all, no warning light and no secondary or back up braking system. My car is now waiting to go into a Ford dealer in France and I am without a car again.
After investigation it turned out that the mechanic(s) who replaced the engine, had not noticed that the front r/h/s flexible brake hose was not fastened into its clip. On my journey back to France, the hose had rubbed against the wheel until it ruptured and the brake fluid simply sprayed out of the hole when you pushed the brake pedal.
As a warning to all potential Ford purchasers in France, parts supply is very slow. The Ford dealer in the UK was able to get a flexible brake hose and courier it over, a day before the dealer in France could obtain one from their own parts distribution network! Imagine how long my engine wold have taken to fix in France? Then to add insult to injury, my garage in France charged me for the labour and brake fluid to do the job!! They wouldn't give me back my car key until I paid up. They said it was not a warranty claim and the cost was down to the dealer in the UK. You couldn't make it up.
Would you buy another car from this manufacturer? No
Review Date: 28th August, 2007
16th Jan 2008, 15:10
About a month after the engine was replaced, the car broke down in Rouen in a cloud of steam right outside the main fire station.
A coolant hose from the thermostat had worked loose after not being tightened properly when the engine was replaced. After two hours I was on my way again.
I will be replacing this car before the warranty runs out and it will NOT be another Ford.
18th Mar 2008, 07:13
You have had a bad experience. Did the engine oil warning not come on? If an engine is that low on oil, even without the warning light, you should feel and hear that the engine is in a bad way long before it seizes. It should be making a horrible noise well before it dies.
6th Jun 2009, 12:14
I have just experienced the same dangerous fault with the brake pedal... no warning, brake pedal to the floor and in traffic at speed. The cable had worked loose and fluid was escaping... terrifying to be honest. Ford Madrid don't have the part, my car will be in the garage a week. Very disconcerting...
8th Jun 2009, 22:49
If this ever happens again, you need to come off the brake pedal and reapply pressure. Modern cars have a split braking systems and you should retain one if there is hose failure etc.
5th Mar 2011, 08:38
The 'run away' problem can affect any turbo diesel engine.
Renaults and BMWs are most notorious for it.
5th Mar 2011, 11:11
But then again, BMW is in a different league to Renault and Ford..