Dealer service varies tremendously in different areas of the country. The main reason we now have GM products is the local dealership. Ford's service department here is a JOKE, and we couldn't get the Chrysler dealership to repair the warped rotors on our Dodge in the FIRST MONTH after buying it (it CAME with warped rotors). The Toyota dealers here have been in the news locally for not honoring their warranty and cheating customers on sales tax. GM is the ONLY local dealership that seems to care about its clients. They are wonderful. They just made a minor repair on our Envoy at no charge, and it has been out of the factory warranty for 4,000+ miles now. That sort of concern for customer satisfaction keeps us buying GM now. I'm sorry you live in an area with horrible service. The CARS are great. It's the bad dealers that are defective.
I get a kick out of these folks who have minor problems with a car and say "next time I'll buy a Japanese car". We're in our late 50's and have owned about 30 cars since we have been married. The ONLY cars we EVER had any major problems with were our two Japanese cars and our German car. I hope you save up plenty of money for repairs. You'll need it. Our 2003 Envoy has never given us a second's trouble. We also own a 2001 Pontiac and a Ford truck. Neither of those has ever had any problems either.
There is a belief that American car companies are all American and that Japanese cars are made in Japan. Car companies are global. GM offers products made in Korea. Many of the parts that GM uses are manufactured globally. The theory that Japanese replacement parts cost more is no longer true. I'm an auto tech by trade and had to replace a clutch fan and water pump on a 2003 Envoy. The clutch fan was $435 dollars and the water pump was $168 with three ours of labour. This is a common problem on the Envoy. Compare that to the clutch fan I had to replace on a 1992 GMC K2500 which only cost $60 dollars. Times are changing!
2002 GM SUV's seemed to have issues. The newer GM's are a lot better. I switched back and forth my worse being an 2002 Acura TL. Good luck!
I have a GMC Envoy XL, and the fan is making a lot of noise also, and I also hear the clicking noise.
I looked up on shop.com and saw the fan for 201.00 dollars. I went to the dealer, and they said to replace the fan it would cost 900. The clicking noise happens when I turn on the car, and when I turn on the A/C unit in the back, the air doesn't come out the top vents. I would like to know if I fix the clicking noise, will that fix the air?
Thanks for any advice.