2011 Hyundai Veracruz Limited V6 from North America

Faults:

Engine blows up on my wife when on an out of state trip.. Mileage on the car when it left here this AM; 5,280 miles.

Now Hyundai wants to put a rebuilt/re-manufactured engine in the car, only pay for a 3 day rental, and that's a maybe we will, maybe we won't. Not pay for tow service and trip interruption, or even a hotel for the night, because we could not get on to their 1 800 service and had to use AAA.

Now they will need to keep the car for a week to 10 days before they can even get an engine from whatever re-builder they use. I also will need to eat the cost of not only going to pick my wife up when she returns the rental that I am paying for, which will be an out of state return, but also the cost of returning to the area to pick up the car after they put their REBUILT, not factory fresh, engine in it. NO, I will not buy another Hyundai ever, and as soon as I can, this one will be out of my driveway.

Customer service ---- run around ---- customer loyalty ---- only till you are out the door.

My next call is to my state AG.

Would you buy another car from this manufacturer? No

Review Date: 9th September, 2011

10th Sep 2011, 18:32

That is appalling treatment, for a near brand-new car to have an engine blow up is bad enough, but to replace it with a second-hand one?? I'd be going to the media about this, shame them publicly. This is often what happens in Australia with lemon cars, and it usually gets results of some sort.

2007 Hyundai Veracruz from North America

Summary:

Reliable

Faults:

I have not had any major problems with my car. I bought my Hyundai Veracruz in September of 2007. I originally went there to look at the Santa Fe. I had never even heard of the Veracruz until I saw at the dealership. I really liked the 3rd row option for I have 3 growing kids & am always driving their friends around as well. I bought the floor model for I liked the color, and it would not have been available if I ordered it.

The only complaint I have is that the warranty can be deceiving. I would get my car serviced as recommended, and at first, paid nothing, but little by little, they seemed to be nickel and dimming me for everything. I started taking it elsewhere for upkeep. The oil is a bit tricky to get changed for it needs a special filter, but I get it changed every 3,000 miles. It costs a bit more because of this.

General Comments:

In general, I love my car and it has been reliable. I commute 40 minutes to work each day, and it has been safe, and runs well. I tested the floor model, and that was what I bought. It only had 104 miles on it.

Would you buy another car from this manufacturer? Don't Know

Review Date: 11th August, 2010

2010 Hyundai Veracruz Limited 3.8L from North America

Summary:

Other than the radio, I think it's a great car

Faults:

New car purchase. Everything is great with no problems. Very well built and tight fitting.

General Comments:

We are previous Hyundai owners: 1997 Elantra, 2001 Sonata, 2005 Santa Fe, 2007 Santa Fe, & now we just traded in our 07 Santa Fe for the new 2010 Veracruz.

Very nicely appointed.

However, I'm not too impressed with the radio and sound system. Sounds like a transistor radio. No bass and the basic tone controls have little effect on the sound. Very poor sound quality with either the FM radio, CDs or XM Radio. Maybe something is wrong. I'd like to hear from others on this issue.

Would you buy another car from this manufacturer? Yes

Review Date: 21st July, 2010

2007 Hyundai Veracruz Limited from North America

Summary:

Positively Fantastic!

Faults:

This car is still flawless!

General Comments:

This car is unbelievable. I cannot understand any of the negative comments, because I researched and drove every crossover and SUV on the market before driving this one off the lot.

Truthfully, I really didn't want to fall in love with it, but I did. I wanted one of the flashier brand names, because nobody wants to admit they drive a Hyundai. Now, I'll shout it from the rooftops. I get stopped all of the time to have people check out my car, and it's two years old! It is luxe and I feel like a millionaire when I drive it. My husband and I even joke, that if we won the lottery, we would keep this Veracruz and buy another!

Hyundai is very responsible in that they will issue a non-mandatory recall if something isn't quite up to the level they think it should be. The dealership I use has a wonderful attitude of customer service. When we go out with our friends, they all want us to drive. We will fit 7 adults in our car comfortably.

My husband loves to hook up his Playstation to the TV, which seems ridiculous to me, but he thinks it's cool. The sound is awesome, but the best part is that is that it is safe. We have a new baby, and I feel 100% comfortable driving my precious cargo around.

I wish I had better words to describe this car. I come from a family of Lexus, Jaguar, and Infiniti drivers, and they all love my car. This is by far the most bang for the buck.

Would you buy another car from this manufacturer? Yes

Review Date: 23rd September, 2009

23rd Sep 2009, 15:25

Hyundai couldn't have said it better in a Super Bowl ad.

I really am thrilled to hear that you love your Hyundai, I guess I'm one of those people who wouldn't want to be seen in one, but I will admit if the Veracruz had a premium brand logo on the front, I would look at it differently.

I guess some of us are just brand snobs and we might be missing something.