2011 Hyundai Veracruz Limited V6 from North America
Engine blows up on my wife when on an out of state trip.. Mileage on the car when it left here this AM; 5,280 miles.
Now Hyundai wants to put a rebuilt/re-manufactured engine in the car, only pay for a 3 day rental, and that's a maybe we will, maybe we won't. Not pay for tow service and trip interruption, or even a hotel for the night, because we could not get on to their 1 800 service and had to use AAA.
Now they will need to keep the car for a week to 10 days before they can even get an engine from whatever re-builder they use. I also will need to eat the cost of not only going to pick my wife up when she returns the rental that I am paying for, which will be an out of state return, but also the cost of returning to the area to pick up the car after they put their REBUILT, not factory fresh, engine in it. NO, I will not buy another Hyundai ever, and as soon as I can, this one will be out of my driveway.
Customer service ---- run around ---- customer loyalty ---- only till you are out the door.
My next call is to my state AG.
Would you buy another car from this manufacturer? No
Review Date: 9th September, 2011
10th Sep 2011, 18:32
That is appalling treatment, for a near brand-new car to have an engine blow up is bad enough, but to replace it with a second-hand one?? I'd be going to the media about this, shame them publicly. This is often what happens in Australia with lemon cars, and it usually gets results of some sort.