2002 Jaguar X-Type from North America - Comments

4th Aug 2006, 20:06

It's really sad to see all the comments about the Automatic Transmission on the 2002 X-type, My transmission went out 2months and 900 miles (50900) after the factory warranty expired, I have called Jaguar Customer Care and have not received any assistance in this matter. Basically told too bad. It seems very irresponsible of them not to take care of their customers, with so many cars having the same problem, I have not given up though, I am still trying to reach the Regional Service Rep for help. I'm not giving up on this one!!!

16th Aug 2006, 04:17

To the guy that mentioned going to buy a VW Golf Gti R32 - maybe a look at this website regarding their levels of quality and dealership support issues. As with most things - there is good and bad. Although it has to be said - people talking about German reliability is merely a myth - maybe 10 years ago - but all manufacturers have consistently nailed suppliers to the wall in terms of cost down activities - so it's no great surprise to find there are some lemons out there. Having owned Jaguars before - as well as BMWs and Saabs - I'd have to say that - apart from the huge cost of repairing a BMW - the only real difference is the dealership service support - Jaguar being only too willing to help - along with Saab - and BMW denying any existence of any problems and charging you humongous amounts of cash for fixing - so-called non issues!

27th Aug 2006, 18:45

Hi. My name is Dan. I am having problems with my 2003 Jaguar. I purchased the car with 40,000 miles on the car. From the time of the purchase, it has been in the shop for warranty work several times. They have replace more things than I have room to mention. It is going back into the shop for additional warranty work this coming week. There is engine oil coming from the oil pan, the drive shaft is throwing oil everywhere and the air conditioner is not cooling. I have taken the car to other dealerships, and they have informed me that there is nothing wrong with the AC. But it does not cool, and while the car is idling, there is pracitcally no AC. Thank God for the moon roof, so we can get some air as we drive down the road. I wonder if this new dealership will be honest about the AC because it is about out of warranty now. This is the first Jag that I have owned, and had always wanted one. This experiece has left a lot to be desired. I wonder if this is only on American cars, or do the European cars have the same problems. I traded in a 2003 Platinum edition suburban for this car which was a much better auto. It had 99,000 miles and had no mechanical problems. If anyone can give me some advice on how to solve these problems please e-mail me at duckk12@hotmail.com. I want to keep the car because it is beautiful. It is Zircon, with a black interior, and looks showroom new. I am becoming paranoid to drive it. Please help. Dan.

21st Sep 2006, 11:43

More on the automatic transmission issue. I was just told that my transmission needs replacing (68,000 miles). I am pretty shocked since I have have had the car serviced by the dealer every 5,000 miles. I'll see if there is any honor at Jaguar when I talk to customer service. The UK media indicates that there is a significant number of X-Types, both 2.5 and 3.0s, with automatic transmission failures.

30th Oct 2006, 20:13

10/30/2006 Carl

I have just been informed that my 2002 3.0 x-type needs a new transmission. I was shocked. But maybe not so shocked after reading this blog. I have 48,000 miles and have never had much of a problem with it until now. I can't beleive someone said the trans. should be replaced every 4 to 5 years. How convenient. Just 8000 Miles after the warranty expires. Any recourse?...

13th Nov 2006, 13:53

My manual transmission on my leased 2005 X-Type 3.0 Sport failed last week at 15,000 miles. I was humiliatingly stranded with 5 neutrals in the middle of a busy intersection right outside my work place! I had up to that point been considering buying the car at lease end, early next year. The dealer told me that they had never had a Jaguar manual gear box fail, and there is no record of problems with manuals (only auto’s). So can anyone tell me, are most of the above comments for auto’s gearbox cars? Suspect at least one was a manual gearbox.

Anyhow, I was informed that the problem was the gearbox output shaft pulling out of the transfer box, which to me seems like a major transmission design weakness. The dealer service people tell me a cir-clip let go. A new warranty gearbox and transfer case is to be installed, costing $13,000! Fortunately it is a leased car from new, since I did have my concerns about Jaguar’s reliability, but never expected anything like this! Up until this point I’d been very happy with that car.

21st Nov 2006, 16:35

Thanks for all our your comments above-I looked at one today and brought it home for my wife to look at as well. I need to bring it back to the dealer tomorrow-either with a check or without. This would mean either a purchase or walking away from the "paper weight"

There is too little time in the world to worry about replacing a transmision if you ask me.

Thanks again.

22nd Nov 2006, 12:22

I purchased a jaguar x type and the transmission blew at about 58,000 miles. This car is an average ride with many problems. I am fully covered with an extended warranty. If you buy this car make sure to get the extra warranty because a new transmission will cost 3500 to 5000 dollars.

30th Nov 2006, 11:50

I purchased a new Jaguar 2002 X-type. Very recently, with 30,000 miles and 4 months out of warranty, 4th gear went out. The local service dept said it would cost $7100 to replace the transmission. The car had been serviced every 5,000 miles by another dealer closer to work. Jaguar agreed to give a $3500 credit towards the purchase of a new Jaguar. I am now the proud owner of a 2004 Audi A6 with less than 30,000 miles.

5th Dec 2006, 14:18

2001 2.5 X-Type AWD Auto Trans - Total Failure @ 62000 Miles on a 'full service history car - known from new' There is a Jaguar 'Service Bulletin' S941V3 Transmision Replacement x400 X Type All Years - Service Action Bulletin. I'm now trying to get a copy, if anyone has one, let me know.

Out of order for an auto trans to let go at such a low mileage. We've been runing auto boxes in other make family cars (not Jag) for years, may of which have done well over 100,000 Miles.

20th Jan 2007, 15:51

I am the original owner of an 02 Jaguar X-type. I did successfully file a complaint and recover some of my hard earned money after having my car at the dealers too many times. The dealer was really nice about the loaner car, but I did not pay $47,000 for them to just keep fixing my car. Now I am out of warranty and having to replace a transmission at 62,000 miles. The dealer says, this is unusual, and again, they do not want to stand up for their product. I have also just filed a complaint with the National Traffic Safety Administration. I believe if they get enough complaints, they can force a recall, and or reimbursement.