1992 Jaguar XJ40 4.0L AJ-6 from North America
Cylinder head gasket oil leak to coolant.
Hydraulic steering pump and steering rack.
Leveling system (ultimately removed).
W/S wiper system.
Active seatbelt system IN-OP.
Transmission failure warning light periodically throwing car into "limp-home" mode (current problem, and nobody has access to proprietary failure codes).
Electronic failures throughout.
Air conditioning under capacity for hot climate.
Wonderful performer when it's running, which is about 6 month out of 12. The biggest problem rests with Jaguar's inability to realize that their name is on the product and to provide a technical and customer support basis.
The second biggest problem is their reprehensible dealer-body which sees customers as cash-cows only, and their refusal to service older cars. Anything that's older than 5 years; they don't want to cope with, as I was told by one dealer when I called that my car was too old for them to work on it. That was in year 2000. This is disgusting; if it were not for independent Jaguar garages which keep a basically good legacy alive, there would not be a single JAG on the road that's older than 5 years.
And now, Jaguar wants us to rush out to buy some more of the aggravation we endured over the years. They need to weed their dealer-body and appoint new customer oriented dealers before I would even consider, as nice as the new models are.
Would you buy another car from this manufacturer? No
Review Date: 18th July, 2016
21st Jul 2016, 02:11
Thank you for the review. It seems that Jaguar management has a mentality not on par with the actual customer service as seen by most other car makers. It is sad, because this spoils the engineering talent of its own employees.
Good to know what approach this brand has with its customers. Despite producing great cars (with poor reliability on par with similar British standards of Aston Martin, Range Rover and Mini Cooper) Jaguar never took off and never positioned themselves among the 3-4 main players in the segment. They could easily have achieved this, yet they never did and never will only because of their less than desirable company culture.