I had minor problems with the outside mirror not working on remote, repaired under warranty. No problem.
I have had the dashboard engine warning light come on more times then I am able to count. Nine or more times the car has stalled when the light began to flash. Of those times the car started and eventually ran okay, twice, seven times I had it towed to the dealer.
Seven times it has been towed to the dealer and repaired. Six times I have been told the car was repaired. The last time I was told they "thought" they had found the problem.
I picked it up on a Tuesday evening this is Thursday morning and as I write this the car is on a flat bed wrecker in route to the dealer. The dash, check engine light came on, started flashing and I limped home, 20 minutes to travel 1.5 miles. The dealer is exasperated. They have no idea what to do next. I can't reach anyone higher then customer service at KIA's worthless 800 number, to get repairs. Repairs are not working and KIA of North America is not willing to help on a trade for a reliable vehicle.
I own two Spectra's for family members and this Sportage for me. KIA's buyer loyalty does not exist. There solution is "fix it" while I sit without a car and can't trust it when I get it back. They should find a way to trade if for a non-lemon. I am pursuing the lemon law, but that takes too much time. I did mark price as excellent the repair cost all work seems to be covered by warranty. However, if your without transportation, their rental policy is $15.00 for three days maximum, them paying for repairs means nothing when your car brakes down weekly, your still on foot.
KIA should pay me to just this SUV. I will not, nor will my family or friends ever buy another KIA.
I will not name the dealer. I believe they have done all they possibly can to fix my car. The problem is in the poor, poor quality of this Sportage engine and electrical system and lack of KIA backing. I have a special circumstances in that I need my car to visit my terminally ill father who lives 1800 miles away from me and 400 from the nearest city to fly into. Kia has put me in a situation where I may not see him again. Yet they will not go the extra mile to trade the car, even when I am ready, able and willing to carry the upside down amount in my new payments. This is truly a corporation without heart. No matter who one talks to at KIA, North America, their not responsible. All they can do is pass you on to customer service. Customer service has no authority to do anything, but see if the warranty is being honored. The company is terrible and that is a complement.