2004 Lexus RX Reviews - Page 2 of 5

2004 Lexus RX 330 AWD 3.3 liter gasoline from North America

Model year2004
Year of manufacture2003
First year of ownership2004
Most recent year of ownership2005
Engine and transmission 3.3 liter gasoline Automatic
Performance marks 6 / 10
Reliability marks 7 / 10
Comfort marks 7 / 10
Dealer Service marks 4 / 10
Running Costs (higher is cheaper) 3 / 10
Overall marks (average of all marks)
5.4 / 10
Distance when acquired6 miles
Most recent distance17500 miles
Previous carLexus Audi A6

Summary:

Overpriced and over-rated

General Comments:

Like most, I drove off the Lexus lot quite excited to finally have one of these fabled vehicles. However, signs of trouble surfaced quickly and have not stopped:

The vehicle was delivered with an improperly installed front strut which caused it to pull very badly to the right--I noticed it on my way home from delivery.

It has been recalled four times in less than two years.

I, too, notice the transmission problems others have noted. I never felt it was a safety issue, but I'm not a spirited driver. However, it is annoying.

The engine makes a tapping noise at idle that sounds like a valve tap--the dealer tells me it's the injectors.

The driver's window buzzes when the radio plays a song with good bass.

The standard radio has very poor sound quality.

So, so many dash squeaks and creaks.

The cargo cover rarely stays pulled to the tailgate door--usually rolling up on its own on the first or second stop after I pull it over cargo--or just falling down onto the cargo like a blanket.

Dealer treatment has been less than promised or expected. For my most recent appointment, I called, someone picked up and just hung up the phone. I called again and had the same experience. I called the main number the third time to explain what had just happened, only to be told, "Oh, yes, they're pretty busy now and probably can't take calls." I sat on hold for over eight minutes waiting for someone to take the call--only to have to wait a month before getting an appointment. Then, I received a call that my car would take two days rather than one for its 15,000 mile service stop.

This is not what I expected. There were no apologies about the price of this vehicle in the showroom and plenty of assurances of how great it and my experience with it and with Lexus would be. Not so. If you are drooling over a Lexus as I did, beware that all is not what it appears--at least not all of the time.

As an interesting side note, I received plenty of surveys in the first few months of owning the vehicle. As I began scoring the car and my experience low, the surveys stopped coming. Is this a coincidence or is this how Lexus keeps its customer service ratings high--by weeding out low-scoring customers? I'm not a suspicious type, but I must admit to wondering about this.

Would you buy another car from this manufacturer? No

Review Date: 8th December, 2005

10th Dec 2005, 05:55

Well, I got an old Pontiac... but it runs like a champ!! I'd definetley complain if I were you.

27th Mar 2006, 14:02

AMEN!! Cars are not perfect, but yet people think they are! Lexus is as close as it comes. Hunny, the Highlander and the RX are the same car. So you got an RX, with out some of the options, and a boxy frame.

The transmissions problems actually are problems at all> The RX has a computer that learns how you drive. When buying a used RX, the computer has already been programed with someone elses driving, that is why you get the power surges. I purchased a new 2006 RX330 and I love it. The only problem I have is people won't stop talking about it. All cars have problems, especially Mercedes. My partner works for Mercedes, and he told me that he wouldn't have one. He has a 2005 Jaguar, and that car has been in the shop for more petty issues. I love my Lexus, a nd now am an Lexus Advocate!! Reconsider the RX my friend, you won't find a better car!!

2004 Lexus RX 330 3.3 litre 6 cylinder engine 333 HP from North America

Model year2004
Year of manufacture2004
First year of ownership2004
Most recent year of ownership2005
Engine and transmission 3.3 litre 6 cylinder engine 333 HP Automatic
Performance marks 10 / 10
Reliability marks 10 / 10
Comfort marks 10 / 10
Dealer Service marks 9 / 10
Running Costs (higher is cheaper) 8 / 10
Overall marks (average of all marks)
9.4 / 10
Previous carNissan Pathfinder

Summary:

The best car I have ever owned... solid

Faults:

None... Sharp as a whistle.

General Comments:

The RX330 is the best car I have ever owned. It's a classy elegant car. Every time I drive this I feel like I am going to the opera.

Everything about this car is solid; Performance, looks and comfort. It is really smooth and refined, typical of Toyota cars. If you want it to look its best, get it in a Black or Pearl White. I have the Sport Edition and I have the bigger alloy wheels, which look really sexy.

It is cheap to drive, being an ultra low emission vehicle (ULEV).

I totally recommend this car to anyone considering buying one, if you can afford it.

Would you buy another car from this manufacturer? Yes

Review Date: 30th September, 2005

2nd Oct 2005, 23:10

Haha I love the way you say "if you can afford it." So true! I own 3 Lexus's an RX330 being one of them. I'm hooked on Lexus. Cannot get enough.

4th Jan 2006, 03:37

I think the new rx330 looks great, but now considering X5 due to tranny issues.

22nd Jan 2006, 09:19

I was fully sure that I am going to buy an RX330, but after reading the reviews on the transmission and humming noise.. I am confused.

If compared, which will be a better choice RX330 or X5?

Average review marks: 7.2 / 10, based on 13 reviews