23rd Aug 2012, 10:34

Did you ask to speak to a Lexus Rep.?

I think a steering rack failure at such low miles should be covered - regardless if it is out of warranty.

30th Oct 2012, 21:57

We didn't actually talk to a Lexus rep; just dealt with the dealership. Dealership wasn't interested in helping us out at all. The ironic thing is we ended up buy a low mileage 2010 as a replacement.

21st Jan 2016, 16:08

OK, then blame yourself...

The dealers will try to blow smoke in your face and see you as a soft target.

Then they'll swing you over to a new product and give you a 'fantastic' trade-in value for your defect car.

Seen this behavior before, Lexus dealers are no better than the rest of the industry.

Also the RX isn't as good as the rest of the Lexus line-up, like the LS and the GS range. Under the skin it's a cheap Toyota and not a 'real' purpose designed Lexus like LS/GS. So things WILL break on these cars.

All that matters is WARRANTIES. Then you have something to back up your claims. Everybody says Lexus are so great... So why don't Lexus/Toyota back up their cars with long warranties?

Better have a look at the Hyundais or even the new Ford line-up.

Cars like the LS were legendary for longevity WAY, WAY back. Based on that, people think all cars from Lexus are built to the same standards.

They are NOT!!

23rd Aug 2016, 03:00

Why do you say it will break if it's a Toyota? Toyota is renowned for reliability worldwide.

23rd Aug 2016, 21:30

Although I agree with the rebadged Toyota not being as good as a purpose built one, you need to do some more research on Hyundai/Kia. If you google it, it shows they're probably one of the worst for not honouring warranties.

24th Aug 2016, 15:05

The RX350 came out in 2007. It was a brand new vehicle. So people that buy a first run new model are going to have to pay the price of being a lab test rat for car makers while they get the bugs out of their vehicles. In the old days, the Japanese hit homeruns right off the bat with their new models. Those days are gone. And it's taking them at least 2 years to get some of those bugs out. If you want a bug free Japanese car... wait at least 2 years before buying a new model. The RX350 is an above average Lexus SUV, it's not perfect. And it's good value used. But 2009/2010 at a good fair price is the one you want; avoid the first two years of the new model.

10th Sep 2016, 13:37

It sounds like you need to reset your sunroof. It is a simple procedure. Hold the tilt switch down and keep pressing it while the roof goes through one cycle of opening and closing. Afterwards it will be good to go. For some reason you need to do this every time that the battery has been disconnected.