I bought a new Nissan SER Spec V in 2002. I have kept meticulous record of its maintenance, including its 30k and 60k mile services, that were completed at Nissan dealerships.
I have notice minor problems over the years, like the A/C automatically coming on when the vents are positioned in the defrost mode, and rough idle, especially when engine cooling fan switches on. All of these concerns were dismissed by my local dealer, so I didn't worry too much about them.
My car now has 82,000 miles on it, and recently my check engine light came on. My engine was idling roughly and there was a loss of power. I took it to the same dealership I bought the car at, and they told me that I had two open recalls on my vehicle dating back to 2007! One recall was for the foam surrounding the ECM, and the second was the crank position sensor. I had never been contacted about the recall because they had my old address, but they did have my phone number, (service personnel explained that they don't call customers about recalls).
Later the same day, they explained to me that my cars ECM had failed, and that I also needed a new injector on cylinder three. They quoted me 1800.00 for all repairs. The dealership decided it would be a good idea to replace the ECM first, to see if that corrected the injector problem, and I agreed. I contacted Nissan North America and suggested that they pay for the ECM, they told me they would look into it and get back to me. Three days later, I was told by the dealership that my car's ECM was replaced and I could pick it up. They were going to charge me 1070.00 for replacing the ECM. On the way to the dealership, they called me and explained that the tech had pulled it out of the garage, and it was running roughly and the check engine light was back on!
I spoke to the service manager, and a representative from Nissan North America; it's now a week later, I have no car, Nissan hasn't returned my car, and the dealership has stopped working on my car! My rental car bill is now over 600.00, and Nissan is just ignoring me!