2003 Perodua Kembara EZ 1.3 from Malaysia
Poor after sales service
I noticed that the gear would not engage. In addition to that, there was hissing sound coming from the transmission when I tried to engage the gear. I then sent the car to the one of the outlet under Perodua. The color of the transmission oil had turned black. They flushed with 2 bottles of new transmission oil (red), then there was no hissing sound. The next day I sent the car to Perodua because I thought that they have the 'expertise' in terms of machinery and devices. Unfortunately, my car is still in Perodua because they could not detect the problem with the transmission. It's been a month since my car was sent to Perodua.
Perodua can only service cars eg. change the engine oil, filter and transmission oil. On the other hand, they actually don't have the real 'expert' as they claim who can really diagnose serious problem like mine. I have heard rumors, if one sends in the Perodua (if the problem is serious), it would take probably one month or more to get it fixed. Now it is not a rumor, since it happened to me. I would suggest that all of you out there, please do not buy a Kembara or Perodua cars.
Would you buy another car from this manufacturer? No
Review Date: 25th June, 2004
19th Feb 2005, 10:47
I heard some sound during normal driving at low speed. First I send to the dealer service center (not P2 Service center). After just a simple test drive, They said that it is a normal operation sound. I don't believe and ask my regular formen to check it for me. He help me to pin point the origin of the sound that is from the rear axle/differential. I went to P2 Service (not the dealer anymore) tell them where the sound came from. Well, they know the problem, but don't have the experience to confirm the problem. At least they call up their technical support center for help and don't simply push the problem away. I am at least satisfied with their effort.