2000 SAAB 9-5 from North America


Great ride and comfort however larger side door pockets would add to convenience


Serpentine belt and pulleys needed replacement at 48,508 miles.

General Comments:

I've checked with previous Saab owners in my area (who have had up to 190,000 miles on their vehicle) and they state they never had to have the serpentine belt and pulleys replaced.

While my car is still under warranty (less than 50,000 miles), the serpentine belt and pulley replacement was not.

I was told that the warranty on the serpentine belt and pulleys is only 1 year or 16,000 miles.

Has anyone had a similar experience - the need to replace the serpentine belt and pulleys at such low mileage?

Would you buy another car from this manufacturer? Don't Know

Review Date: 27th February, 2004

2000 SAAB 9-5 from North America


This car has been shoddy. Customer service has been appalling


• The original key remotes stopped working within the first 6 months. The dealer provided me with at least 6 replacements because none would hold the programming to open the car. Eventually, one was able to hold the code. (11/00-3/01)

• The front toe setting was off from the beginning and the car pulled assertively to the right. The original dealer was never able to isolate the problem (after several trips to the service bay). The dealership which bought the original Tulsa dealership was finally able to identify it, but could only modify it slightly. By that point, the front tires were worn so badly on one side, they had to be replaced. (6/00-6/01). By 10/01, the toe setting was off again and had to be reset.

• The rear shocks had to be replaced. At the moment, I am not able to remember what alerted us to that problem. (11/02)

• After driving to my office on a snowy day, I was unable to drive the car home because it felt as if the parking brake would not release and several warning lights were illuminated. I had the car towed to the dealership and, after sitting in the heated garage all night, the car was fine in the morning. The only hypothesis my service adviser had was that some part of the braking apparatus had frozen and needed to thaw. I will admit it was a cold, snowy day, but I find it hard to believe a snowy day in Oklahoma will undo a car built for snowy days in Sweden! (1/03)

• In February of this year, I had the 60,000 mile service done. Now, in May, I am faced with having to have the throttle body replaced as well as the digital display which has been spotty for the last couple of months. In fact, the service adviser informed me the displays have been a common problem and the dealer always has several in stock in anticipation of someone needing a replacement. (5/03)

- As of 7/03 I had to have the ignition module replaced. Have spent a total of 3000.00 on the car in last 5 months.

General Comments:

I have written a letter to the president of Saab USA listing the above complaints. Her response was (and still is, despite my phone calls) that Saab has no responsibility for and will not address issues after the warranty has expired. Even the dealership feels sorry for me and gave me a slight discount on the last part.

If the company's customer service had been better, I would probably buy another Saab because I like the car and I understand lemons do happen.

Would you buy another car from this manufacturer? No

Review Date: 11th July, 2003

24th Jun 2004, 05:39

You are lucky that it was not an ABS failure when the ABS and brakes lit up it would have cost you another $2500 minimum. these ABS are the Bosch 5.3 model it fails without warning rain or shine, mine did for no reason and now I have to replace it. Saab modified the ABS system and the cost is three times that of the other car makers using it. the modification apparently is a failure and so is the Bosch 5.3. the fuel pump is another story, so is the DI and so are the SID, turbo, catalyst, steering wheel; you name the part and I can show someone who had a problem with it and that's only Saab 9-5se 1999. Saab should in all honesty reimburse all those who bought their cars and compensate for the hardship and aggravation.