2002 Toyota Avalon XLS Top. 3.0 from North America
Not what we expected. Problem central. Lemon???
We purchased a new 02 Avalon. We bought the car because of Toyota's reputation for high satisfaction along with previous Toyota experience. We got the fully loaded XLS.
Less than 1000-miles the dual zone climate control froze up on high heat setting. Fixed under warranty.
3000-miles, air bag light came on. Dealership fixed this under warranty. A faulty connection they said.
7000-miles at first oil change they found a code for ABS fault. They told me that they took care of it. After this I noticed that the ABS light would not come on like it did.
Called Toyota and they said to bring it back. They replaced some circuitry under warranty. Now it works fine. No ABS problems since. Light does not stay on all the time now. They siad that it is not designed to stay on and that the ABS is on with out light on. OK..
9000-miles, transmission starts to jerk sometimes when it is under a load around 40mph.
Taken in and they checked for codes and found nothing.
12,000-miles, Calendar function on drivers center will not move to next day. Stuck. Toyota replaced the whole assembly. I had to sign the warranty bill. It was $885. They paid it.
16,000-miles the transmission still jerks more and more. Toyota drove and checked out the car, but found nothing. It just does it like 1-time on a 10-mile trip.
20,000-Battery in airbag system fails. Air bag light came on. Toyota replaced for free.
40,000-miles transmission still jerks. Had transmission fully serviced. Still didn't help.
54,000-miles the compass is now showing that every direction is N. Also the instant fuel economy computer is showing that the car is getting 88.8mpg. Frozen up.
Not sure what to do. Toyota will no longer pay for repairs due to it being not covered now.
In college in 1988 I got a used Toyota 87 Cressida with only 8,000-miles on it. It had the strong 2.8 L engine. I drove this car to almost 200,000-miles with the only problems being the A/C loosing freon at 100,000-miles and 2-alternators. Maybe Toyota has lost its touch for building excellent trouble free cars.
I can say that our LHS has had many more problems than any other car we have owned.
62000-miles I took the car to Ammco Transmission to have them drive it because the jerking is getting worse. They diagnosed the car as having internal transmission clutch failure. Caused from overheating the transmission and or manufacturing defects. They ask me if we use the car to pull a trailer. I said no and we never have. They want to rebuild the transmission for $2,600 and I am going back to Toyota to see what they have to say about this. With papers from Ammco.
Ammco also told us that our Engine is knocking as well. We can't hear it, but we have an appointment to take it to them to have them check it all out again.
I hope for the best. We will not put a new transmission in it, we plan on trading it off, maybe another Toyota, depends on what Toyota says and if they are willing to fix this one. If so we will trade it in on the spot if they say yes. If not we will go else where. Not Chrysler or Toyota again. We'll see.
Not Chrysler again no matter what.
The car looks odd at first, but you will grow to like the looks.
The car needs more power.
The car never got the MPG that Toyota said it would. city avg is 14mpg and highway is 22mpg. Disappointment.
The car is super smooth, when working right.
The car is easy to wash and clean. Nothing sticks to the paint.
People who ride in the car think it is a Lexus.
Maybe toyota didn't spend the needed time to make the 02 Avalon what the older toyotas were.
We will see.
Would you buy another car from this manufacturer? Don't Know
Review Date: 16th February, 2004
27th Jun 2004, 17:32
It is unfortunate that you had a poor experience with Toyota. I find your comments very credible and also understand your anger. Who wouldn't be?
I suspect that you simply got a lemon. I think that Toyota generally makes a good product, but with thousands of cars manufactured each year, some of them are no good. In effect, you won the "reverse lottery".
I own a Corolla and am very happy with it. Perhaps the Avalon, which has not been around as long as the Corolla, does not have the usual Toyota quality. It seems that when manufacturers put out a new model, there are often problems in the first few years and then the product improves. Look at the Ford Focus. It was a disaster in the first few years and now it is getting good reviews.
Good luck in resolving your issues.